Intake Worker - Full Time Contract

Total Rewards Package:

We believe that everyone has the potential to shine! Our culture is built around connection, celebration, appreciation, and recognition, and it starts with a total rewards package focused on Well-Being.

Time Away from Work

At the YMCA of Three Rivers, we value work-life harmony. Part-time team members start with:

• Vacation earnings of 4% on each pay (Increases to 6% after 5 years of continuous employment)

• 3 well-being days for sick time or proactive self-care, which can be used as they are earned. Bereavement days are also available.

Well-Being Benefits

• A free YMCA membership for you and your family, providing access to our fitness centers
• Discounts on YMCA programs and services
• Access to an Employee (and Family) Assistance Program offering free and confidential counseling, resources, and services

Are you a talented intake and admin professional looking for a new opportunity?

Do you have a passion for working in a multi-cultural environment in which you will be the first point of contact for our clients as they navigate their settlement, language learning and employment journeys in Canada? Do you enjoy working with diverse clients and staff?

Are you passionate about giving back to community, motivated by work that is truly meaningful and contributes to building a strong, vibrant, healthy, and inclusive community in Waterloo Region?

What you will do…

The Intake Worker is responsible for the intake of clients and will deliver quality service within a fast-paced and target-driven environment. This role will be in charge of accurate records keeping and data entry. This important work will help us highlight the value that immigration brings to Waterloo Region.

• Provide a warm, respectful, and inclusive front-line service to clients and visitors.
• Respond to general inquiries in person, over the phone, and by email.
• Direct incoming calls appropriately and record messages for staff and clients.
• Accurately enter and upload client data into OCMS, HARTs, and other systems
• Book, cancel, and manage client appointments using internal scheduling tools and databases.
• Monitor referral platforms and distribute referrals to relevant internal programs and staff (e.g., Settlement Workers, Language Services, School Settlement Workers, Employment Case Managers).
• Create and maintain client files, ensuring confidentiality and data integrity.
• Review data for errors or deficiencies; correct and verify outputs to ensure compliance with policies.
• Use office equipment to scan and photocopy immigration documents as required.
• Assist with internal reporting through established systems.
• Collaborate with internal teams and external partners to ensure smooth service delivery.
• Participate in outreach activities and community events to promote YMCA programs.
• Represent the YMCA at meetings, case conferences, and professional development opportunities.

• Perform other duties as assigned

What you will bring….

Ideally you would have 2-3 years of employment services or social services experience. Completion of Community College degree/diploma in Human Services and knowledge of Microsoft Office. Knowledge of immigration categories and eligibility for language training would be an asset.

In this role, you will work directly with client information so previous experience working with confidential data and client information is strongly preferred accompanied by strong oral and written communication skills. We are a very diverse and multicultural office, so a second language would be an asset.

What you will gain….

You will join a dynamic team and an organization that has massive impact across our community. You will be joining a local organization but you will also be part of a global movement. Your work will have impact and the community we all call home will be a little better every day because of you. You will also be eligible for a free YMCA membership, Training & Development opportunities, employee referral bonus and the employee assistance program.

Additional Information:

In keeping with our commitment to child and youth safeguarding, job offers are contingent on completing a current Vulnerable Sector Check and employment reference checks. Vulnerable Sector Checks are reviewed individually, and the offense(s) - if any - is considered in the decision-making process in relation to the requirement of working with children, therefore not eliminating all candidates with a record from being offered a position. Vulnerable Sector Checks must be renewed every three years.

Our Commitment to JAIDE (Justice, Access, Inclusion, Diversity and Equity)

We embrace the values of Justice, Access, Inclusion Diversity and Equity and are committed to creating an inclusive workplace, welcoming applications from all qualified persons. We encourage Black, Indigenous, People of Colour, 2SLGBTQIA+ individuals, gender-diverse people, people with diverse abilities, members of ethnic minorities and faith groups, foreign-born residents, and veterans to apply. Applicants will not be discriminated against based on race, colour, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, ability, ancestry, marital status, veteran status, medical condition, or any protected group. We are committed to creating an environment where we eliminate barriers and promote the inclusion of equity groups.

Studies have shown that women and people of equity deserving backgrounds are less likely to apply to jobs unless they meet every qualification in the posting. We understand the knowledge and experience can be gained in many ways, so we strongly encourage applications even if you don’t believe you meet all the requirements outlined.

Per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided at any point throughout the hiring process, provided the candidate makes their accommodation need known to the YMCA of Three Rivers.