Insurance Operations Specialist

About us

Coalition is the world's first Active Insurance provider designed to help prevent digital risk before it strikes. Founded in 2017, Coalition combines comprehensive insurance coverage and innovative cybersecurity tools to help businesses manage and mitigate potential cyberattacks.   

Opportunities to make an impact with bold thinking are real—and happening daily at Coalition.

About the role

Responsibilities

• Develop and enhance processes for loss fund management, including workflow documentation and process improvement initiatives.
• Onboard and support vendors on our internal payment portal to ensure a seamless claims payment experience.
• Accurately process and disburse claims payments from the loss fund for all approved claims.
• Prepare and submit detailed claims payment reports to carrier partners, meeting all required formats and deadlines.
• Reconcile large datasets for payments and claims, proactively identifying and resolving any discrepancies.
• Monitor loss fund balances, request additional carrier funding as needed, and maintain thorough documentation of all transactions.
• Collaborate with the claims team to ensure payment accuracy and process efficiency.
• Participate in special projects to optimize operational processes and support business growth.
• Assist with ad-hoc projects, reporting requests, financial audits, and system testing as required.

Skills and Qualifications

• 3+ years of experience in insurance claims operations, finance, or accounting roles, ideally within a high-growth, dynamic environment.
• Systems experience with Netsuite or Coupa ideal
• Advanced Excel and data management skills, with experience handling large datasets.
• Experience with vendor onboarding and payment portals is a plus.
• Strong analytical skills, with the ability to troubleshoot, analyze data, identify discrepancies, and solve problems independently.
• Excellent organizational and time management abilities.
• Strong written and verbal communication skills.
• Exceptional attention to detail and a high degree of accuracy.
• Customer service-oriented mindset.

Perks

• 100% medical, dental, and vision coverage
• Flexible PTO
• Annual home office stipend and WeWork access
• Mental & physical health wellness programs like Headspace, Lumino, and more!
• Competitive compensation and opportunity for advancement

Why Coalition? 

Work at Coalition is centered on the joint mission to Protect the Unprotected. We have built a remote-first, highly inclusive culture that welcomes people from diverse backgrounds. We trust each other to take responsibility, share ownership of outcomes, and put in the work together to protect businesses from digital risk. Coalition’s exceptional growth stems from its ability to address real-world problems for organizations of all sizes while remaining true to our founding values of character, humility, responsibility, purpose, authenticity, and inclusion.

We’re always looking for collaborative, inquisitive individuals to join #OurCoalition.

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Privacy Notice

Coalition is committed to protecting your privacy and handling your personal information responsibly. We collect, use, and store personal information as necessary for the recruitment process and in compliance with applicable privacy laws and regulations in all regions where we operate. We want you to understand what personal information we collect, how we use it, and your rights regarding access, correction, and deletion of your data where applicable. Information submitted, collected, and processed as part of your application is subject to Coalition's Privacy Policy. For further details, please review our full Privacy Policy or contact us with any questions regarding how your information is handled.

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Anti-Discrimination Notice

Coalition is proud to be an Equal Opportunity employer. Our policy is to provide equal employment opportunities to all individuals, without discrimination or harassment on the basis of any characteristic protected by applicable laws in each country where we operate. This commitment includes, but is not limited to, ensuring equal treatment in recruitment, selection, training, promotion, transfer, compensation, and all other aspects of employment. Coalition does not tolerate discrimination or harassment of any kind, and we are dedicated to fostering an inclusive and supportive workplace.

Accommodations

Coalition is committed to providing reasonable accommodations to qualified individuals with disabilities, including applicants and employees, in accordance with applicable laws and regulations in each country where we operate. Our policy is to support equal opportunity in the hiring process by considering qualified applicants regardless of disability or other protected characteristics, unless providing accommodation would impose an undue hardship or disproportionate burden. If you require accommodation to complete an application, interview, pre-employment testing, or participate in the selection process, please contact us at [email protected]. We also consider all qualified applicants, including those with criminal histories, in line with applicable laws and regulations in each jurisdiction.

To all potential candidates: Coalition primarily does not use third-party recruiting services. Potential candidates will only be contacted by Coalition, Inc. during the recruitment process. You can always verify any opportunity on our official careers page http://www.coalitioninc.com/careers.

To all recruitment agencies: Coalition does not accept unsolicited agency resumes. Do not forward resumes to our email alias, employees, or other physical or virtual organization locations. Coalition is not responsible for any fees related to unsolicited resumes.