Job Title: Inside Sales
Location: WMFTS - Canada
Location Type: Hybrid
Website: https://www.wmfts.com/en/
Group: https://www.spiraxgroup.com/
When you join Watson-Marlow Fluid Technology Solutions, a part of the Spirax Group, you will be integrated into a cooperative and encouraging team, participate in challenging yet critical work, and experience ongoing growth opportunities to help you achieve your full potential. Visit our website to learn more.
Role Summary
The Inside Sales Support responsibility is to support the Sales Team’s efforts to serve our customers. This customer facing role will support customer and prospect requests in a timely fashion while keeping Sales Team informed. The Inside Sales Support Representative will apply processes for value creation through product selection, application validation and our sales process to support customers. The Inside Sales Support role is a central contact who interfaces with all internal departments to ensure the utmost customer satisfaction.
What you’ll be doing
- Coordinate support resources to ensure customer and prospect needs are promptly met.
o Assist AE on skid project quotes and orders.
o Field basic technical calls
o Interface with suppliers on custom opportunities.
o Support inquiries from initial request through final order by ensuring all techcnical, commercial and delivery aspects from the customer and for the company are considered so that order and delivery process excellence is achived.
o Support customer and respond to questions through delivery and installation.
- Field phone calls from customers and prospects.
- Utilize and update CRM on customer and prospect interactions.
- Follow up quotes to help secure orders.
- Returns, trial pumps and trade show equipment coordination.
- Act as a back-up for CS team, when needed.
- Effectively communicate the value proposition of the full range of WMFTS capabilities.
- Contribute to the honing of our marketing message, operational improvement, and new product development through voice of customer feedback and ongoing communication of successes, failures, and opportunities within the territory.
- Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
This is what you’ll need to be successful in this role
- University degree or College diploma (or related work experience) in a technical field with a minimum of two year’s related experience.
- Inside Sales and/or technical support experience.
- Experience in Process Industries of Life Science sectors.
- Exceptional oral and written communication skills in English required to communicate with internal and external contacts. French language skills an asset but not mandatory.
- Excellent interpersonal skills and high professionalism.
- Strong time management skills.
- Proficient in Windows applications and Microsoft Office programs such as MS Word, Excel, Outlook, PowerPoint and MS Teams.
- Experienced ERP user, preferably Microsoft AX/Dynamics
- Must be able to travel occasionally with air travel and overnight stays including occasional weekends being required.
At Watson-Marlow, we believe in taking care of our colleagues. We offer a generous benefits package, including:
- A competitive salary
- Flexible working arrangements
- A generous holiday allowance
- Three days’ paid volunteering leave
- Comprehensive private healthcare
- An enhanced retirement plan
- Life assurance
- Additional support and benefits through our Everyone is Included Group Inclusion Plan
Everyone is Included at Spirax Group
We are passionate about creating inclusive and equitable working cultures where everyone can be themselves and achieve their full potential. For us, that means supportive teams and strong relationships where everyone’s contribution is valued across social and cultural backgrounds, ethnicities, ages, genders, gender identities, abilities, neurodiversity, sexual orientation, religious beliefs, and everything else that makes us human and unique.
We know that everyone needs some extra help from time to time, so we have introduced a range of additional benefits through our Group Inclusion Commitments. These include:
- Gender-neutral parental leave
- 15 days of extra paid caregiver leave
- Paid time off and support for anyone experiencing pregnancy loss or domestic abuse
- Menopause-friendly workplace principles and more.
Learn more at Our Inclusion Commitments.
Equal Opportunity Employer
Watson-Marlow Fluid Technology Solutions is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other protected characteristics as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Watson-Marlow Fluid Technology Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Company Overview
At Watson-Marlow Fluid Technology Solutions, we are driven by innovation and are dedicated to creating an inclusive workplace where everyone is empowered to make a difference. As a world leader in manufacturing peristaltic pumps and associated fluid path technologies for the life sciences and process industries, we offer a wide range of products, including tubing, specialised filling systems and products for single-use applications.
Watson-Marlow is part of Spirax Group, a FTSE100 and FTSE4Good multi-national industrial engineering Group with expertise in the control and management of steam, electric thermal solutions, peristaltic pumping and associated fluid technologies.
Our purpose is to create sustainable value for all our stakeholders as we engineer a more efficient, safer and sustainable world. Our technologies play an essential role in critical industrial processes and industrial equipment across industries as diverse as Food & Beverage, Pharmaceutical & Biotechnology, Power Generation, Semiconductors and Healthcare. With customers in 165 countries, we provide the solutions that sit behind the production of many items used in daily life, from baked beans to mobile phones!
Our inclusive culture and values, unites us, guides our decisions and inspires us everywhere that we operate. We support our colleagues to make their difference for each other as well as customers, communities, suppliers, our planet and shareholders by creating a truly equitable working environment where everyone feels included.
