Courtyard and TownePlace Suites Toronto Northeast Markham is looking for someone with strong customer service skills and hotel front desk experience to join our team as a Housekeeping Supervisor!
ABOUT EASTON’S GROUP OF HOTELS
Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.
If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.
The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.
ABOUT THE HOTEL
Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.
Courtyard and TownePlace Suites Toronto Northeast Markham is a 299-room hotel, owned and operated by Easton's Group of Hotels. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.
Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.
Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.
This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.
ABOUT THE POSITION
Job Overview
Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.
Duties and Responsibilities
- Assist with scheduling and room assignments to ensure proper coverage.
- Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
- Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
- Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.
- Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Ensures the completion of the Housekeeper’s Report and communicates clean and available rooms to the Guest Services Department.
- Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Control expenses and minimize waste within all areas of housekeeping.
- Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc.
- Promote teamwork and quality service through daily communication and coordination with other departments.
- Ma guest rooms to ensure guest satisfaction.
- Report, turn in, and/or log all lost and found items according to established procedures.
- May regularly assist with deep cleaning projects.
- Refer to attached additional job responsibilities and Health & Safety duties and responsibility
- May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning
- Assist with other duties as assigned
Qualifications and Requirements
- Minimum: High School Diploma or equivalent. Some college an asset.
- 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. S/he must speak fluent English.
- Other:
- Communication skills are utilized a significant amount of time when interacting with guests and employees.
- Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
- Basic mathematical skills are used occasionally.
- May be required to work nights, weekends, and/or holidays.
- PHYSICAL REQUIREMENTS: This job requires ability to perform the following:
- Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
- Frequently standing up and moving about the facility
- Remain stationary for extended periods of time
- Frequently handling objects and equipment to maintain the facility
- Frequently bending, stooping, and kneeling
COMPENSATION
Pay Rate
- Competitive in the Markham area with similar job title
Benefits
- Health, Vision, and Dental Coverage (for Full Time positions only)
- Wellness/Personal Days
- Employee Social Events
- On-Site Parking
- Discounted Staff Meals
- Hotel Discounts at Marriott properties worldwide
- Marriott recognized training
Easton’s Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans’ status. Accommodation is available on request for candidates taking part in all aspects of the selection process.
