Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel environment.
Responsibilities
- Greet guests warmly upon arrival and provide them with information about the hotel and local attractions.
- Manage the check-in and check-out processes efficiently, ensuring accuracy in guest reservations.
- Handle guest inquiries and requests promptly, demonstrating excellent customer service skills.
- Maintain an organized front desk area, including managing phone systems and responding to calls in a professional manner.
- Process payments and maintain accurate records of transactions.
- Assist with guest services, including luggage handling, room assignments, and special requests.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests.
- Address any guest complaints or issues with professionalism and courtesy, striving for resolution.
Skills
- Strong customer service skills with a focus on hospitality and guest satisfaction.
- Experience in hotel operations or front desk roles is preferred but not required.
- Excellent phone etiquette and communication skills, both verbal and written.
- Ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
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- Familiarity with hotel management software and phone systems is a plus.
- A positive attitude, team-oriented mindset, and willingness to learn are essential for success in this role.
Join us in creating memorable experiences for our guests while contributing to a welcoming atmosphere at our hotel!
Job Types: Part-time, Casual
Pay: $17.20-$17.35 per hour
Expected hours: 8 – 24 per week
Benefits:
- On-site parking
Work Location: In person
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