Group Retirement Administration Representative

Company: CLIC
Department: Individual Life & Wealth Management
Employment Type: Regular Full Time
Work Model: Hybrid
Language: English is required, French is an asset..
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.

Our Individual Insurance, Individual Wealth Management, and Group Retirement & Savings teams deliver products and services that provide financial security to Canadians. Along with our distribution partners, we help our clients with some of their most important needs: protecting their families’ lifestyle in the event of a death, disability or illness; reaching their saving goals; and building a secure and comfortable retirement. We operate with a high level of trust, integrity, and inclusivity to produce positive impacts for all our stakeholders.

As the Group Retirement Administration Rep, you are the liaison between The Co-operators Life Insurance Company (CLIC) and Gallagher (ATG). You will utilize your knowledge of retirement and savings products to ensure appropriate record keeping on behalf of members and Sponsors by the outsourced solution for record keeping. You will participate in the first tier of call resolution for all Wealth Group administrators and plan sponsors, and will be the contact for administrative issues requiring investigation and resolution.

How you will create impact:

• Receive and process client deposits for RRSP and pension groups.

• Ensure pre-authorized debit (PAD) amounts are accurate and withdrawn in a timely manner as per finance guidelines.

• Process payments for members on LTD and retiring allowance payments.

• Process withdrawals, forfeitures, transfer statements and payments.

• Investigate and respond to general inquiries from employers and members regarding group retirement accounts, escalating to Sales & Service personnel as appropriate.

• Create, reconcile and review reports for accuracy and reasonableness.

• Coordinate Annual Information Returns and maintain and reports on unclaimed property.

• Prepare files requested by internal and external audit to ensure compliance and adherence to service standards.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.   

• You leverage critical thinking skills to identify problems and proactively propose solutions.  

• Your strong communication skills allow you to clearly convey messages.   

• You’re an effective team player who shares knowledge to support your peers.

To join our team:

• You have completed some post-secondary courses including Benefits, Investments, and Pension Plan Administration.

• Having 2-3 years of experience in employee benefits, payroll management, or pension plan administration and investments would be considered an asset.

• Having a CEB or CEBS certification is considered an asset.

• Having a LOMA AAPA designation is considered an asset.

What you need to know:

• Extended work hours, including weekends, may be required during peak periods.

What’s in it for you?

• Training and development opportunities to grow your career.

• Flexible work options and paid time off to support your personal and family needs.

• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.

• Paid volunteer days to give back to your community.

• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program