General Managers of Service Delivery are responsible to ensure Cando’s teams provide exceptional service to new and existing customer. If you enjoy working outdoors, problem solving, and working with a company that promotes a strong safety culture, this opportunity is for you!
Cando Rail & Terminals is a leader in specialized rail services across Canada, offering industrial switching, terminal/transload services, short line operations, and more. With over 50 operations, we manage the third-largest locomotive fleet in Canada.
Cando Advantages
- Work Life Balance with Fixed Schedules
- Cando’s Technical and Leadership Training Programs
- Award Winning Safety Culture
- Employee Ownership Program
- Group Life, Accidental Death & Dismemberment, and Long-Term Disability Insurances
- Flexible Health & Dental Benefits
- Canada’s Best Managed Company for over 9 years!
General Managers of Service Delivery are responsible to ensure Cando’s teams provide exceptional service to new and existing customer. With a focus on safety, GMs are responsible for establishing operational plans, leading teams, monitoring safety programs, and ensuring regulatory compliance.
General Responsibilities
Customer Service and Leadership
- Build, develop, mentor, manage, retain and lead a high-performance team that promotes our culture and values of safety, growth, innovation, people, and profitability.
- Align managers and their teams to focus on delivering at a high level of safety awareness and customer satisfaction
- Develop and maintain strong relationships with customers and key industry partners to ensure Cando’s services are well positioned to capitalize on current and future opportunities with the customers
- Lead new initiatives with customers including establishing goals, securing equipment, developing standard operating procedures, and setting project schedules
- Monitor customer satisfaction while identifying service needs and efficiencies that would benefit enhance the customer’s operations
- Focus on developing avenues to grow the existing business with the customer
Operational Management
- Implement and maintain effective safety systems and programs and maintain regulatory compliance
- Conduct periodic reviews and/or audits ensuring safety and operational protocols are be adhered to and delivery quality service delivery
- Work with customer to identify and implement site focused operational solutions based on customer needs
- Participate in the development of a sound strategy for operational excellence including asset utilization, people management, safety and regulatory compliance
- Manager capital and operating budgets identifying future personal needs, equipment issues, and maintenance requirements
- Manage contract renewals that foster long-term partnerships with our customers
- Establish annual budgets ensuring sustainable people and process management
- Keep current on industry news, trends and any issues that may have an impact on Cando’s services
Skills, Knowledge, & Abilities
- Strong relationship management skills and the ability to build and grow both employee and customer loyalty
- Team player that is results-oriented with a personal style that fosters an atmosphere of cooperation and team work
- Ability to develop and articulate clear and concise approaches to enhancing and growing operations
- Pro-active, strategic thinker capable of working across the organization and the industry to position the operations to effectively maximize value
- Sound knowledge of being able to execute and participate in operations with a reputation for being fair and reasonable
- Ability to manage multiple customer relationships with a commitment to business ethics and safety practices
- Proven track record of collaboration and influencing skills with an ability to build credibility
- Possesses a strong analytical mind with an understanding of business profitability and ability to focus on long-term sustainability
- Functional capabilities with computer including Window’s based computer environment, the internet, and MS Office applications
- Understanding of standard business processes in accounting, marketing, and human resource management
Education & Experience
- Minimum ten (10) years progressive business experience in a management position with full responsibilities for multiple site/service offerings
- Bachelor’s degree in Finance/Commerce/Business or related discipline is an asset
- Experience working with customers
- Experience working with commuter/passenger railway agencies
- Extensive knowledge of railway rules and regulations
- Experience in building safety culture, and strong teams with an understanding of Safety Management Systems
- Proven track record of entrepreneurial leadership
Note: This description is not intended to limit the assignment of work or be construed as a complete list of the many duties to be performed by the incumbent. The qualifications are provided so interested candidates understand of the level of expertise required in this position.
