Front Desk Sales & Service Coordinator
Location: Downtown & Midtown Toronto (Rotating)
Type: Full-Time | In-Person | 5 Days/Week
About This Role
If you’re warm, trustworthy, and love helping kids and families feel welcome and supported, we’d love you at the front desk of our multi-award-winning, family-centred academy.
We’re a busy, trusted business serving hundreds of families every week — and this role is all about customer service, scheduling, and guiding parents to enroll in programs that help their kids thrive. As a full-time, 5-days-a-week, in-person position, it’s best for someone ready to grow roots here and give this role their full energy and focus.
You don’t need to be a musician — this role is all about family service, daily operations, and converting leads to sales, and does not require any performing or teaching experience. It’s best for someone who wants to make this their primary focus and grow with us long-term, bringing steady energy and reliability to every shift.
Because our families rely on consistent support, we are looking for the right team member who can be fully available for the scheduled hours every week, year-round — and be available to occasionally swap/cover other shifts if/when needed to help the team and keep everything running smoothly.
What You’ll Do
✅ Be the warm, trustworthy voice and face that families meet first
✅ Answer calls, emails, and in-person questions clearly and cheerfully
✅ Convert inquiries into student registrations — no cold calling, just genuine guidance and care
✅ Keep teacher schedules organized, running smoothly, and full — no empty slots!
✅ Solve scheduling puzzles and student needs with calm confidence
✅ Keep our space tidy, welcoming, and professional
✅ Jump in where needed to help students, parents, and teachers have the best experience possible
Who Thrives Here
- You’re naturally warm, humble, and upbeat — people feel instantly comfortable with you
- You have a clear, friendly phone manner — people trust you and would buy from you
- You enjoy a busy day with lots of moving parts and small wins
- You’ve worked front-desk, hospitality, retail, or customer service and enjoyed it
- You communicate clearly — spoken and written English are strong and easy to understand
- You follow systems and scripts well — you’re detail-oriented, prepared, and don’t “wing it”
- You want a place to grow long-term and build great relationships — not just pass through
Your Schedule
We have Two Roles Available: Tuesday-Saturday (5 Days) & Fridays-Mondays (4 Days)
Tuesday-Saturday (5 Days)
- Sundays: 9:30 AM–5:30 PM
- Mondays: 1:00-9:00 PM
- Tuesdays: 1:00-9:00 PM
- Wednesdays: 10:00am-6:00 PM
- Thursdays: 1:00-9:00 PM
- Fridays & Saturdays: Off
- Some days are Midtown, some are Downtown.
Fridays-Mondays (4 Days)
- Fridays: 12:00–8:00 PM
- Saturdays: 9:30 AM–5:30 PM
- Sundays: 9:30 AM–5:30 PM (Optional)
- Mondays: 1:00-9:00 PM
- Tuesdays, Wednesdays, Thursdays: OFF
- Some days are Midtown, some are Downtown.
Compensation & Perks
- $22/hour starting + monthly performance bonuses
- Schedule is Thursdays-Mondays, with days off Tuesdays & Wednesdays, and Sundays are flexible/optional.
- Health, dental, vision benefits
- Weekly meetings & paid training
- Friendly, supportive team and culture
- Leadership and growth opportunities for committed team members
How to Apply
Leave us a voicemail at 647-362-9120 telling us:
- Your name (please spell it clearly)
- What you've learned about serving customers
- Why you’re interested to grow with us long-term
Email your resume to: [email protected]
We review all complete applications and will reach out to shortlisted candidates for a Zoom interview. No calls or drop-ins, please.
Job Types: Full-time, Permanent
Pay: From $22.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- On-site parking
- Profit sharing
- Vision care
Job Types: Full-time, Permanent
Pay: $22.00 per hour
Benefits:
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Profit sharing
- Vision care
Ability to commute/relocate:
- Toronto, ON M5N 1A2: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
