first mile specialist

Job Description

• 
  Primary responsibilities (not limited to) are for the first Mile Customer Pickups and linehauls at your home station and assigned provinces – Client to Station, Station to Station and Station to Client moves
• For all tasks listed communication must be sent to all stakeholders and correct departments.
• Primary contact for carriers and drivers – liaison between Intelcom and carriers
• Provide first Mile processes and Middle mile support
• Analyze data to establish sequenced runs to improve utilization of equipment and lower pickup costs.
• Check all avenues of communication for any rush pickups and out of service equipment.
• Book On Demand requests (check time zone).
• Provide update - pickup and delivery ETA to respective stations.
• Coordinate with business development to determine pickup windows based on volume and distribution.
• Analyze data in TMS to ensure accuracy of all entries.
• Update SOP’s to provide instructions on building and monitoring first mile pickups.
• Participate in training of all new and existing linehaul dispatchers.
• Provide ETA’s and live updates to the stations and all parties required.
• Add LH manifest and departure times to TMS orders – Load sheet + ready and departure time provided by operations.
• Send email communication to all stations and carriers with relevant details.
• Audit carrier invoices to ensure that rates in TMS agree with invoices.
• Update SOP’s to provide instructions for building and monitoring 1st mile pickups.
• Verify POD receipts on all loads weekly.

Broad overview

• Sequence run set up
• Rate negotiations
• Cost reviews
• Scheduling pickups and/or returns
• Data entry
• Order creation
• Invoice audits to ensure that rates on invoices agree with rates in TMS
• Monitor and enforce departure / arrival schedules (pickups to station)
• Sourcing +vetting carriers for contingencies and backup
• Carrier relations, onboarding
• Address carrier billing issues – service issues
• Ensure clear communications to all stakeholders of delays or changes
• Amazon RTC monitoring and pick up booking
• Daily hand offs to our team
• Tracking and tracing
• Load recovery
• Assigned projects

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.