SUMMARY
As a member of the Service team, the Field Technician must be a highly motivated team player who completes the duties required in a professional and timely manner. The hired HD Field Mechanic will be responsible to work in a safe , effective, clean, organized and professional work environment at all times to ensure Nors’s surpasses our customer’s expectations.
DUTIES AND RESPONSIBILITIES
- Emphasis on the development and implementation of a “Customer Service, customer focused” philosophy, within the department and the branch;
- Emphasis on increasing revenues, improving operating efficiencies and overall customer satisfaction through the timely completion of field service work;
- Responsible for all aspects of assigned field service calls, including but not limited to:
- Proactive customer contact in order to properly identify machine faults;
- Timely and accurate diagnosis and repair including computer connection/diagnosis with machine to identify fault codes;
- Effective communication to vendor (Volvo) with respect to Tech Line and / or direct calls in order to facilitate accurate diagnosis;
- Accurate ordering of required parts and follow-up to ensure parts are received in order to complete the assigned service work;
- Accurate and timely service report submissions (includes time cards);
- Care and maintenance of assigned service vehicle and tools;
- Daily vehicle checks and CVOR log-books;
- Effective, open and frequent communication with dispatch and office;
- Responsible for the return of un-used parts upon the completion of field service work;
- Responsible for ensuring that all field service work/inquiries by customers and or field dispatch are managed in a professional and timely manner at all times;
CORE COMPETENCIES:
- Exceptional customer service skills;
- Must possess excellent written and oral communication skills;
- Excellent computer skills (Email, Vendor website, Prosis, Tech. Line);
- Excellent time management skills;
- Proficient with hand tools, computer tools, torches, welding equipment, air tools etc.
EDUCATION/ TRAINING:
- Post-secondary diploma and/or relevant work experience required;
- Licensed Heavy Equipment Certification/license (421A) or equivalent.
HEALTH AND SAFETY:
It is our expectation that all Nors Employees will conduct their work in a safe manner, abide by all Nors safety policies and report all hazardous conditions and unsafe work procedures. In addition, Nors employees will be required to report any and all incidences/accidents/near misses according to company policies.
Nors is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. We recognize our obligations and responsibilities as an employer and encourage applications from all qualified candidates including members of visible minorities.
Nors will accommodate people with disabilities during the recruitment and assessment processes. If accommodation is requested, Nors will consult with the applicant and arrange for the provision of suitable accommodation that considers the applicant’s needs.
Job Type: Full-time
Benefits:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Licence/Certification:
- 421A or 310T or Automotive license (required)
Work Location: In person
