Field Service Technician

Experienced Loading Dock, Overhead Door Technician Needed (Delta)

Arbon Equipment of Canada Company

This position is responsible for installing, inspecting, servicing/repairing equipment in the field while promoting and maintaining an image consistent with Arbon’s philosophy towards professionalism and customer service. Service Technicians begin as Level 1 and, as their certified skills grow, move through the different levels following the Arbon Skills Assessment Pay Program (ASAPP). However, the job responsibilities remain the same throughout.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Timely and proper inspection, repair, maintenance, and installation of customer equipment in a manner that exceeds customer expectations and that is consistent with Arbon’s image as the industry leader in customer service.
• Develop and maintain good customer relations in a manner that exemplifies Arbon’s image and commitment to customer service.
• Compliance with all company policies and safety guidelines.
• Perform installation, inspection, service, and repair of equipment in the field in an expeditious manner while assuring the customer's needs are met and exceeded. This is mainly accomplished individually but may sometimes be accomplished in small teams.
• As skills and knowledge develop, guide other Service Technicians with less skills/knowledge through complex problems in the field. This may include training other Service Technicians in the proper field installation, service and repair of equipment and proper administrative procedures instilling Rite-Hite's commitment to customer service.
• Using the handheld devices (or paper backup forms if needed) accurately complete all necessary paperwork associated with field service, repair, and installation, including service tickets, timesheets, open job tracking form and safety analysis sheets.
• Maintain compliance with operation and communication standards as per the Field Service Technician Handbook.
• This position requires the operation of a service vehicle in compliance with all provincial laws, as well as truck-based cranes, forklifts, welders, torches, and power and hand tools.
• Follow all customer-specific requirements, policies, safety guidelines and directions on their work sites.
• Work closely with all other departments in the company, communicating and coordinating activities to efficiently maximize customer satisfaction.
• “Occasional (under 20% annually) domestic and international overnight travel may be required for training, supporting customers at other offices, etc. may be required.”
• Other duties may be assigned.

EDUCATION and/or EXPERIENCE
The successful individual will possess:

• High school diploma or general education degree (GED); and
• One to five year’s experience in repair and service of hydraulic, mechanical, and electrical equipment

KNOWLEDGE / SKILL REQUIREMENTS
The ideal individual will demonstrate:

• Service Technicians must have a valid driver’s license.
• Applicable driver qualification standards at all times.
• Ability to read and interpret documents such as safety rules, blueprints & schematics, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Job Type: Full-time

Pay: $25.00-$32.00 per hour

Expected hours: 40 – 50 per week

Additional pay:

• Overtime pay

Benefits:

• Dental care
• Extended health care
• Life insurance
• Profit sharing
• RRSP match
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• On call
• Overtime
• Weekends as needed

Experience:

• Mechanical knowledge: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Expected start date: 2025-06-16