Field Service Manager - Central Canada

Description

The Opportunity

Join Hitachi Energy as a Field Service Team Lead for our High Voltage Central Field Service team! In this role, you will lead a skilled team of field service technicians, engineers, and contractors. You’ll be responsible for scheduling resources, ensuring safety compliance, and delivering exceptional customer satisfaction. If you’re a strategic leader with a passion for operational excellence and high-voltage systems, this is your opportunity to make a real impact.

Must be located in: Ontario or Manitoba

How you’ll make an impact

• Define, develop, and implement goals and objectives for the organization

• Maintain broad oversight of operations and direct timely responses to issues

• Promote independent actions of staff to improve operations and customer relations

• Ensure compliance with company policies and health and safety guidelines

• Provide leadership in conflict resolution and staff development

• Develop customer relationships and strategies to meet financial and strategic goals

• Collaborate with Business Development to identify and pursue new opportunities

• Oversee quality of work and responsiveness to customer needs

• Manage and ensure compliance with contractual agreements

• Promote staff training and manage performance

• Take full ownership of the field service P&L

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background

• Technical degree in electrical engineering or equivalent

• 8–10 years of relevant industry experience

• Minimum 2 years of people management experience

• Willingness to travel for site inspections and customer meetings

• Experience in high voltage field service (installation, commissioning, repair, etc.)

• Valid driver’s license

• Experience with MS Office365, SharePoint, SAP (asset)

More about us

• Comprehensive group insurance (medical, dental, life and disability) and access to a telemedicine service.

• Pension plan with attractive employer contribution.

• Bonus program.

• 24/7 employee and family assistance program.

• Fitness and wellness program.

• Work from home policy.

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

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