F-B Manager

Title

Food & Beverage Manager – PURE Casino Lethbridge

Reports To

General Manager, PURE Casino Lethbridge

Job Overview

The Food & Beverage Manager position is responsible for all aspects of Front of House Food & Beverage operations at PURE Casino Lethbridge, including the restaurant, lounge, cocktail service, and Showroom. They must deliver strong communications skills and superior leadership abilities with an understanding and focus on non-gaming operations. Working collaboratively with the Chef, the F&B Manager is ultimately responsible for delivering superior customer experiences and strong financial results.

Core Competencies

• Customer Service
• Accountability
• Collaboration
• Teamwork

Key Accountabilities

• Manage food and beverage and catering/banquet operations at the Casino, including the Stagecoach Grill, Buffalo Bar & Showroom, and the Casino floor and event spaces
• Mentor, develop, and provide on-the-job training to the Food & Beverage team
• Review financial transactions and monitor budgets and costs
• Implement and uphold service standards for the department and operations
• Investigate and resolve quality and service complaints in a timely fashion
• Facilitate regular supervisory meetings, training activities, staff meetings, and any other HR-driven initiatives as required
• Follow industry trends and provide suggestions for implementation
• Participate in the recruitment, interview, and selection process
• Complete daily and monthly inventory duties to ensure budget constraints are followed
• Complete all Front of House liquor, beer, and wine orders as needed
• Complete weekly schedules, and review and approve payroll daily
• Maintain involvement in the performance management process while following process disciplinary steps to ensure accuracy and fairness
• Manage employees according to the PURE Values and Service Standards
• Follow all food safety and sanitation guidelines as set forth by Alberta Health standards
• Ensure all operational areas are clean and well maintained
• Project professionalism in all team and customer relations
• Follow all Alberta Labour Standards, AGLC rules and regulations, and any other regulatory requirements of the job

Requirements

• 1-2 years of progressive food & beverage managerial or supervisory experience - a combination of education and experience will be considered
• Experience managing all aspects of food & beverage operations including scheduling, service standard training, recruitment, purchasing, inventory management, cost control, POS systems, and asset protection
• Proficient in the English language including both written and verbal communication
• Ability to manage and report on the financial performance of the department
• Ability to work variable shifts, days, and scheduled hours
• Post Secondary in hospitality management, business administration, or a related field is considered an asset
• A security background check is required

Work Conditions

• Manage a team during periods of high volume
• Stand and walk for prolonged periods of time
• Bend to reach shelves
• Carry serving trays with drinks/food
• Manual dexterity for computer use