Epic Application Analyst

Position: Epic Applications Analyst 

Dept.: Clinical Systems and Informatics (CSI), QRP

Number of Positions: 1

Posting ID: 3173

Status: Permanent Full-Time 

Role Level: Professional Group

        Applications Analyst: PG 09 ($39.39hr- $ 49.29hr)

        Clinical Applications Analyst: PG 10 ($42.77hr -$53.44hr)

Rate commensurate with experience

Hours of Work: Business Hours, 37.5 hrs/wk.

Site:   2085 Hurontario St. Mississauga ( Hybrid)

Posted:   June 10-2025

Internal Deadline: June 17-2025

About Trillium Health Partners (THP)

Trillium Health Partners (THP) is a leading hospital known for its commitment to patient-centered care, innovation, and excellence. Operating across three main sites—Credit Valley Hospital, Mississauga Hospital, and Queensway Health Centre—THP provides a full range of acute and specialized community-based services.

THP is dedicated to transforming healthcare by leveraging technology, data, and integrated systems. As part of this mission, Epic is at the core of our digital health strategy, supporting high-quality patient care, clinical best practices, and streamlined workflows.

Employees in roles conducive to remote work will have flexibility under the Flex First program, with the expectation of on-site presence as needed. Employees must be available to return to the workplace within 24 hours’ notice; therefore, remote work outside the province or country is not permitted.[DJ1] 

As Trillium and Clinical Systems and Informatics (CSI) continue to expand, the Epic Applications Analyst will play a key role in supporting, optimizing, and maintaining the Epic Health Information System (HIS). This highly motivated individual will apply their technical expertise and current Epic certification [DJ2] to support clinical workflows and ensure Epic applications meet the needs of both clinical users and business partners.

Reporting to the Manager, CSI Applications, the Epic Applications Analyst will be responsible for working closely with clinical teams to understand operational workflows, configuring Epic applications accordingly, and ensuring these workflows align with organizational objectives. This role involves collaborating with both technical and non-technical teams to drive system improvements, resolve issues, and support the effective use of Epic applications across the hospital.

Epic System Support & Optimization

• Design, build, test, and implement Epic applications in alignment with hospital workflows.
• Analyze operational needs to configure Epic systems and inform workflow decisions by attending site visits, validation sessions, and other integrated sessions.
• Troubleshoot and resolve technical issues that affect clinical users, workflows, and related application areas.
• Continuously evaluate new features and releases to enhance system functionality and user experience.
• Act as a secondary support contact for application end-users.

Collaboration with Clinical Teams & Business Partners

• Work directly with clinical teams and business partners to understand workflows and ensure the system aligns with operational requirements.
• Collaborate with the training team to develop training content and tip sheets to support end-users.
• Attend regular team meetings to discuss deliverables, shared issues, and upcoming milestones.
• Identify cross-application issues and work with relevant teams to resolve them.

Project Implementation

• Assist in customizing, testing, and deploying new Epic features and updates.

Certification & On-Call Support

• Achieve certification in the vendor’s application.
• Participate in an on-call rotation and be available for extended hours as required.

Other Duties as Assigned

Contribute to additional projects, initiatives, and tasks as required to support team and organizational priorities.

Required Qualifications

To be eligible for this role, applicants must hold an active Epic analyst certification in at least one of the following applications:

• Cupid
• Cupid Structured Reporting
• Optime
• Radiant
• Anesthesia
• Lumens

Please note: Certifications as a Principal Trainer or Credentialed Trainer do not meet this requirement and are not eligible.

Candidates without one of the listed analyst certifications will not be considered.

Experience & Skills 

• Minimum two years of hospital clinical and/or hospital information systems experience.
• Strong background in EHR support, implementation, and optimization.
• Demonstrated ability to analyze, test, and configure clinical systems and troubleshoot complex issues.
• Excellent interpersonal, communication, and conflict-resolution skills.
• Commitment to patient and staff safety in a healthcare environment.
• Ability to work effectively in a fast-paced, collaborative setting.
• ITIL Certification (for service management and process improvement) is an asset.
• ServiceNow Experience (for IT service and incident management) is an asset.

Clinical Applications Analyst Requirements (PG 10 Pay Band)

• Minimum two years of hospital experience with direct patient care responsibilities.
• Current registration in good standing with a Regulated Health Professions College.

To pursue this career opportunity, please visit our website: www.trilliumhealthpartners.ca

Internal candidates who believe they possess the necessary qualifications and experience for this position are encouraged to apply.

Trillium Health Partners’ (THP) is an equal opportunity employer who values the importance of antiracism work and is committed to integrating antiracism, diversity, equity and inclusion best practices throughout THP operations, policies and culture. Therefore, we ask that even if you do not see yourself fully reflected in every job requirement listed on this posting, we still encourage you to reach out and apply. Research has shown that candidates from underrepresented groups often only apply when they feel 100% qualified. We encourage all applicants who are members of groups that have been marginalized on any grounds enumerated under the Ontario Human Rights Code based on race, gender identity or expression, sex, sexual orientation, disability, political belief, religion, marital or family status, age, and/or status as a First Nations, Métis or Inuk/Inuit person to consider this opportunity.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities.  If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.