WHO ARE WE?
We're the largest independent employee benefits company in Canada, with over 600 team members across Canada and growing. We're a disruptive force in the Canadian economy, and we actually GREW during COVID-19 because we give Canadian businesses something they can't get anywhere else: a transformed employee benefits experience.
WHAT TO EXPECT
First 30 Days
- Engage in 1-on-1 training sessions with members of the team as outlined in your training guide.
- Understand how departments interact on a day to day basis as it pertains to your role.
- Review of training material and resources as it pertains to systems and processes.
- Demonstrate initiative and willingness to learn new skills and improve existing skills.
- Clear understanding of applicable SLA’s
- Follow and understand business processes related to CRM
- Able to update existing clients’ booklets with simple changes
60 Days
- Good understanding of each GroupHEALTH benefit and product offering.
- Produce booklets for new groups
- Managing workload independently
- Identify a raving fan of your work
YOUR IMPACT
- You create New client booklets
- You amending in-force group booklets ensuring that the current standards and template are used
- You perform QA peer review on new group and amended group booklets for quality improvement and feedback
- You print and prepare hardcopy booklets for delivery by punching and binding booklets
- You post booklets to WEBS and MPACS member portal for client and member access
- You prepare softcopy employee packages
- You work with partners after their review and making any changes booklet benefit plan wording
- You use CRM to manage booklet cases, ensuring SLA’s are met
- Other duties as assigned by Manager
THIS IS YOU
- High School Diploma required and some post-secondary education.
- 1 year of customer service experience in an office or professional services environment required.
- Strong computer skills including Microsoft Office.
- High level of accuracy and attention to detail.
- Ability to successfully mentor and support others.
- Good oral and written communication skills.
- Ability to prioritize and meet tight deadlines while remaining calm under pressure.
- Ability to work well with team and other departments.
THIS IS NICE
- Proficient in Word a preference and asset
- Experience with a CRM system an asset
YOUR COMPENSATION
At the time of this posting, the estimated annual base salary pay range for this position is $42,000-$45,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass our comprehensive total rewards, benefits, and potential bonuses that we proudly offer.
WHAT YOU'LL GET
- Comfortable compensation.
- Comprehensive and competitive benefits package.
- Starting at 3 weeks' vacation, plus flex days to help you achieve that work-life balance.
- Wellness programs to support you in and out of the office.
- Learn and grow with us through our employee education program.
WHY YOU WILL LOVE WORKING FOR GroupHEALTH
Professional Development
We are a fast-growing company and as a result, there are ample opportunities for career growth and professional development when you join our team. From a transparent promotion structure and defined career paths to a wide range of learning and development opportunities, we do what it takes to invest in your career and help you hone your skills so you can grow alongside us!
Health & Wellness Benefits
We offer a comprehensive array of health and wellness benefits that provide choices so you can tune your benefits plan to fit your unique needs.
Events and Socials
When you join our team, you’ll enjoy everything from virtual company-wide teaching and training days, industry events, Happy Fridays, team social events and much more!
We thank everyone who applies to the Document Administrator role; however, due to the volume of applications we receive, we are only able to contact candidates who have been selected for an interview.
entry-level; new grad opportunity; data entry; administration
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