Enterprise Technical Support Advisor

Do you want to work in a fun and supportive environment? Do you want to join a world-class company where you can transform your career?

At One Identity we know that companies with a strong positive culture perform so much better. That is why every day we strive to create a collaborative and inclusive working environment where our people can feel empowered to succeed. At One Identity you may work from home, but you will never feel remote.

One Identity is an award-winning IT management software provider offering a broad selection of solutions that solve some of the most common and most challenging IT problems. We are very customer focused and are proud to support the most complex customers with the highest IT demands in the world. It’s exciting, it’s challenging and it’s rewarding while offering career and personal growth. We are currently looking for a Senior Support Engineer, to join the One Identity Manager Team.

As a Support Engineer, you will be a key member of a virtual product team spanning global regions and time zones. You will work directly with our customers as well as independently to test and debug customer issues in lab environments. You will gain exposure to on-premises, cloud-based, and software-as-a-service enterprise environments, incorporating a broad range of operating systems, protocols, and architectures. Customer service and teamwork are our core principles, and having fun in the process is expected.

The successful candidate will bring to the role prior technical support experience at an enterprise level including development or system administration and technical writing skills. Your interpersonal skills and verbal and written communication skills are excellent. Your experience gives you the ability to define problems, collect data, establish facts, draw valid conclusions, and provide resolutions in order to achieve customer satisfaction. You have a strong desire to learn.

Knowledge of Transact SQL (T-SQL) or PL/SQL scripting

One Identity enables organizations of all sizes to better secure, manage, monitor, protect, and analyze information and infrastructure to help fuel innovation and drive their businesses forward. With team members around the globe, we intend to continue to grow revenues and add value to customers.

When you join our team, you will have the opportunity to build and develop products at a scale few others can provide. Our product portfolio serves a large base of customers and we are addressing the strategic imperatives for enterprise businesses. Working with some of the most talented employees the industry has to offer, we provide enhanced career opportunities for team members to learn and grow in a rapidly changing environment.

One Identity is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: One Identity is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at One Identity are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. One Identity will not tolerate discrimination or harassment based on any of these characteristics. One Identity encourages applicants of all ages.

Come join us. For more information, visit us on the web at One Identity Careers | Explore Opportunities with the OI Team