Early Morning Warehouse Supervisor
Key Responsibilities
Facility Opening & Morning Operations
- Oversee and perform the daily opening of the facility, ensuring operational readiness
- Dispatch drivers using Elite routing software, updating routes or contacting drivers as needed.
- Respond to vehicle or driver issues, including reloading, unloading, or rerouting trucks as needed.
- Conduct vehicle checks and support troubleshooting; coordinate repairs and safety scheduling with leasing companies.
- Move vehicles around the yard as needed for unloading and loading deliveries.
- Operate a forklift to move products and or load a truck.
- Serve as the company’s point person for inventory investigations and verifications prior to 9:30 AM.
- Support warehouse supervisory duties as needed throughout the day
- Maintain communication with drivers and monitor route progress.
- Ensure drivers complete inspections, logbooks, and follow procedures.
- Investigate accidents to determine root cause, speak with involved parties, and decide whether the incident requires reporting to the designated center.
- Conduct periodic ride-alongs, logbook reviews, and provide performance feedback.
- Discuss non-compliance and communication issues with drivers
- Monitor fuel card usage for unusual activity.
- Address recurring issues involving drivers, customers, or vendors with the operations team.
- Review upcoming driver schedules and truck service needs.
- Attend supervisor meetings and contribute to team discussion topics.
- Complete a monthly ride-along and performance check-in with one driver.
- Conduct monthly logbook reviews to ensure MTO compliance.
- Follow up with drivers when unreported orders or purchase orders appear in Elite, and investigate any discrepancies.
- Investigate IBT variances and report root causes to relevant staff.
- Verify inventory for Inside/Outside Sales teams and communicate findings.
- Collaborate with other supervisors and departments to address driver, customer, or vendor issues
- Participate in regular team meetings and promote a collaborative environment
- Foster collaborative and problem solving demeanor amongst departments
- Foster professional, solution-focused communication with customers and vendors
- Resolve customer concerns, address missed deliveries or order issues, and ensure accurate, timely responses
- Escalate unresolved vendor problems (e.g., shipping errors, packaging concerns, delays) to management
- Develop and maintain strong working relationships with customers
- Perform additional tasks or special projects as assigned
- 3+ years of commercial driving experience; must be commercially insurable
- Experience driving box trucks and operating forklifts (license or ability to obtain)
- Familiarity with routing software and transport compliance (MTO, paper logbooks)
- Mechanical aptitude to identify and respond to minor vehicle issues, for example, knowledge of how to boost a transport.
- Technical aptitude to support Drivers with phone issues.
- Ability to lift 50 lbs. and perform physical work
- Strong communication and customer service skills
- Proficient with Microsoft Office and general software tools
- Focused on accountability, continuous improvement, and team development
- Comfortable working independently in early hours and leading by exa
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