Donor Services Coordinator
Location: Granville Office & working remotely (hybrid)
Reporting to: Finance Manager
Job status: Permanent Full-time 1.0 FTE (75 hours bi-weekly)
Compensation: $56,583-$62,045
WHY SHOULD YOU CHOOSE TO WORK HERE?
Canuck Place careers are full of connection, community, and care. We aim to nurture a supportive culture rooted in compassion, collaboration and support while providing expert care to children and families. Our team includes individuals with a special blend of sensitivity, compassion, and appreciation for life. Canuck Place is where no moment is missed. A place where you can make a difference.
We offer competitive compensation and a benefits package focusing on wellness and self-care that includes:
20 days’ vacation (pro-rated to your full-time equivalency) to start with ongoing annual anniversary increases up to an organizational maximum of 45 days
Up to two paid mandatory wellness days a year
Generous paid leave including compassionate and special leave when you need it
Municipal Pension Plan (MPP)
100% employer paid benefits package from your first day which includes extended health and dental and $1,500 annually for counselling
Health and Wellness Spending account that provides up to $1,000 annually to ensure you can focus on the benefits that are important to you and your family
Flexible working options
Free meals on-site at the hospices
Continuous paid training and development opportunities so everyone has the opportunity to learn new skills and grow
Ongoing parental support including top up for maternity and parental leave and paid leave for new grandparents
YOUR ROLE
JOB SUMMARY
Reporting to the Finance Manager, the Donor Services Coordinator provides support to the Development & Finance Teams and is responsible for donation processing and recording, tax receipting, donor acknowledgements, gift and donor inquiries, and monthly financial balancing. They ensure appropriate written procedures are in place and maintained, and that appropriate staff are trained in proper procedures and protocols. Under the direction of the Finance Manager and Donor Services Officer, they help organize and coordinate work and provide guidance to the Donor Services Assistant and volunteers as required.
RESPONSIBILITIES
Donation Processing - 40%
Coordinates work and provide guidance on entering, reviewing, and processing all gifts/donations.
Reviews batches and confirms coding prior to entering gifts into donor database.
Processes all donations in an accurate and timely manner, meeting monthly timelines.
Collaborates with Development Team to ensure designated gifts are recorded and attributed correctly for proper accounting treatment.
Receives donations online and over the phone, ensuring sensitive payment and personal information is handled confidentially.
Coordinates and provides guidance on donation acknowledgements, donor tributes, tax receipts, etc.
Supports Monthly Giving Team with processing monthly gifts and preparing year-end tax receipts.
Schedules, coordinates, and provides guidance to volunteers to assist in preparing donor acknowledgements and tax receipts for the annual Canucks for Kids Telethon.
Prioritizes donor relations and represents Canuck Place Children’s Hospice, including acknowledging contributions, attending to phone/email inquiries, and following up on any inquiries related to gift information, payment processing, tax receipting, etc.
Database Administration - 25%
Generates reports, builds queries, and imports/exports data for various needs (e.g., events, annual reports, communications, etc.).
Maintains a comprehensive filing system of gift records and supporting information for historical documentation and audit purposes.
Leads or supports select data projects, contributing to strong data hygiene.
Handles global changes and bulk imports.
Administration & Team Support - 25%
Participates in the recruitment and training of the Donor Services Assistant role, other Donor Services Coordinator(s), and volunteers as required.
Instructs and supports team members on policies and procedures, including database usage and protocol.
Gathers input from various teams to assess training needs and streamline/improve processes.
Coordinates and receives inter-office courier; sorts and distributes mail to appropriate departments and team members.
Participates in various meetings (e.g., Town Hall, interdepartmental, Finance Team, Donor Services).
Communicates projects/tasks and workloads, including following up on assigned tasks and donor or team queries.
Financial - 10%
Assists Accounting Team with month- and year-end bank reconciliations.
Supports reconciliation of multiple bank accounts between two entities.
Deposits cash and cheques to bank accounts for two entities.
Collaborates with Accounting for monthly reconciliation between donor database and accounting software.
Upholds strong internal controls for securely storing cheques and cash.
Assumes other related responsibilities, as assigned.
EDUCATION AND EXPERIENCE
Completion of a related 2-year post-secondary diploma program (e.g. business, fundraising, etc.) and a minimum of 3 years related experience including working with databases , preferably Virtuous CRM or other fundraising databases, strong Microsoft Office skills, web-based applications and payment services. An equivalent combination of related education and experience will be considered. Experience in a non-profit environment is preferred.
QUALIFICATIONS
What you bring to the role:
Demonstrated capacity for learning database software, preferably in the fundraising context (e.g., Virtuous CRM).
Strong Microsoft Office skills, web-based applications, and payment services.
Critical thinker, demonstrated accuracy, and keen attention to detail.
Excellent time management skills and ability to manage changing priorities and multiple requests simultaneously.
Demonstrated ability to work independently and collaboratively.
Excellent English written and verbal communication skills and the ability to interact with individuals at all levels and provide a high level of service.
Ability to draft clear process and training documents (e.g., manuals; standard operating procedures [SOPs]).
Strong interpersonal skills and ability to establish and maintain positive working relationships both internally and externally.
Experience coordinating, training, and guiding team members and volunteers.
Ability to work with a high degree of discretion and confidentiality with regard to donors and other fundraising information.
Experience with accounting, finance, fundraising, or bookkeeping is an asset.
You have:
High integrity; creativity; balance, good judgment, and objectivity; high vision and conceptual capabilities; consultative, facilitate and collaborative; sense of humor.
Excellent time management skills.
Demonstrated flexibility that allows you to work with high energy, creative people.
Ability to thrive and effectively manage priorities in a changing, ambiguous environment.
Please note:
Evidence of Health Canada approved vaccinations must be provided prior to your first day of work.
Flexibility is necessary, as this position may require occasional weekend and evening work and travel within and outside the Lower Mainland.
RECRUITMENT PROCESS
We understand that the recruitment process is not a one size fits all, our inclusion values and flexibility extend to your hiring experience. Canuck Place is committed to providing inclusive access and accommodations throughout the application and selection process. We are continuously working to improve our systems, policies, and practices to ensure our employees, in all their diversity, can succeed. Should you require accessibility accommodation through the recruitment process, please contact our People & Culture team at [email protected] and we will work with you to meet your needs.
Canuck Place Children’s Hospice hires on the basis of merit and is strongly committed to equality and diversity within its community and to a welcoming and inclusive workplace. We especially welcome applications from Indigenous persons, visible minority group members, persons with disabilities, people of all sexual orientations, genders and gender identities, members of the 2SLGBTQIA+ community.
APPLICATION PROCESS
Please submit your cover letter and your resume by July 28, 2025. We thank all applicants for their interest; however, only those candidates who have been short-listed will be contacted.
