Devops Team Lead

About the company
Since 2011, Sync has been on a mission to provide a safe space for the world to collaborate through its award-winning cloud apps and ground-breaking privacy protection features to share big ideas, store important information and collaborate on game-changing projects, making the world a better place.
Our core values are constant - four fundamental forces that help define us, shape us, guide us, and unify us. They govern our universe: who we are as a company, how we act as individuals, and what we can accomplish as a team. Humanity, ownership, growth, and commitment: when we’re in sync with our values and each other, we bring people together to do truly incredible things.

About the Role
Sync.com is looking for a decisive and insightful DevOps engineer to join the company. As a DevOps Engineer, you will play a critical role in developing and maintaining the infrastructure and tools that enable our development teams to build, test, and release software efficiently. You will play a vital role in our organization's software development and deployment processes. Your primary objective will be to streamline software development, deployment, and operations using modern tools, technologies, and best practices.

This is a hybrid role.

Responsibilities

• Lead and mentor a team of DevOps engineers, providing technical guidance, performance feedback, and support.
• Foster collaborative, high-performing team environment that promotes knowledge sharing and continuous improvement.
• Oversee team workload and priorities to ensure timely delivery of infrastructure projects and support tasks.
• Install, configure and manage servers, networking equipment, and related components, ensuring high availability, performance, and security.
• Implement robust monitoring and alerting systems to ensure timely detection and resolution of issues within the infrastructure.
• Analyze system performance and identify areas for optimization, making necessary adjustments to improve efficiency.
• Implement best practices for securing hardware and network infrastructure, including access controls, encryption, and vulnerability management.
• Ensure compliance with industry standards and regulations related to hardware and network security.
• Diagnose and troubleshoot hardware and network-related incidents, working closely with software developers to identify root causes and implement effective solutions.
• Provide timely response to critical incidents and participate in on-call rotation as needed.
• Create and maintain detailed documentation of infrastructure configurations, procedures, and troubleshooting guidelines.
• Share knowledge and expertise with team members to foster a collaborative and learning-oriented environment.
• Perform high-level, day-to-day operational maintenance, support, and upgrades for the existing infrastructure.
• Work closely with development teams to understand their needs and provide the necessary infrastructure and tools to support their workflows.
• Research and recommend innovative solutions, and where possible, automate key administration tasks.
• Provide guidance in the creation and modification of standards and procedures

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
• Overall, 8 + years of experience working on DevOps technologies.
• Previous experience in a team lead capacity with demonstrated ability to manage and support a team of engineers.
• Proven experience as a DevOps Engineer, with a focus on hardware and network infrastructure.
• Expertise in Ansible, Shell scripting, database queries
• Strong understanding of networking concepts, including TCP/IP, routing, VPN, and load balancing.
• Familiarity with hardware components, server provisioning, and data center operations.
• Proficiency in shell scripting for automation and task orchestration.
• Experience with containerization and orchestration tools (e.g., Lxc, Docker, Kubernetes).
• Complete proficiency in Linux, especially on the CLI.
• Experience with tools such as Nagios, Grafana, Prometheus, ELK, etc.
• Solid understanding of Cloud infrastructure
• The candidate is expected to have a strong knowledge of the CICD development process and experience with any well-known CI platforms like Jenkins, Bitbucket CI, GitLab CI, Travis CI, or CircleCI
• Must exhibit strong interpersonal skills and the ability to work with multiple stakeholders to drive success.
• Cloud Services: Familiarity with cloud platforms such as AWS, Azure, or Google Cloud Platform (GCP) for deploying and managing applications and infrastructure in the cloud.
• Containerization and Orchestration: Proficiency with containerization tools like Docker and container orchestration tools like Kubernetes for managing containerized applications at scale.
• Monitoring and Logging: Experience with monitoring and logging tools like Prometheus, Grafana, ELK Stack (Elasticsearch, Logstash, Kibana), or Splunk to track system performance, detect issues, and maintain system health.

Why Join Us:

• Opportunity to work with cutting-edge technologies and contribute to a dynamic and innovative team.
• Chance to make a significant impact on the infrastructure that underpins our software products.
• Competitive compensation package and benefits.
• Professional growth opportunities through continuous learning and skill development.

Perks:

• Generous wellness program to support work-life balance
• Competitive compensation package and benefits
• Paid vacation with ability to carry-over
• Flexible work-from-home option and Work Remote Out of Province Policy
• Opportunity to work with cutting-edge technologies and contribute to a dynamic and innovative team
• Professional development opportunities and a budget for learning resources.
• Chance to make a significant impact on the infrastructure that underpins our software products
• A collaborative and inclusive company culture that values your input and ideas.

Sync.com is an equal opportunity dedicated to building a diverse and inclusive team. We encourage applications from all qualified candidates and will accommodate applicants’ needs throughout the recruitment, assessment, and selection process. If selected to participate in the process, please inform us of the nature of any accommodation(s) that you may require.

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