Departmental Associate 1
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
Reporting to the Manager - Bylaw Operations, the Departmental Associate 1 position is responsible for providing administrative and clerical support for the Community Bylaws team, including animal services functions. The role includes handling inquiries, initiating calls for service, managing records and databases, explaining various bylaws to the public, processing payments, and maintaining accurate documentation. This position plays a key part in ensuring the department delivers excellent service to internal and external stakeholders while supporting enforcement and compliance efforts
Examples of key responsibilities include, but are not limited to:
- Receive and respond to internal and external complaints including but not limited to parking violations, unsightly premises, dog licencing’s, noise complaints, ticket disputes others public requests.
- Create and maintain files in Tempest and ensure accurate and up-to-date records are kept.
- Process financial transactions, including issuing permits, collecting bylaw violation payments, reconciling credit card transactions, and tracking outstanding debts.
- Coordinate with other City departments and external agencies to support the resolution of complaints and the enforcement of applicable bylaws.
- Provide clear and accurate information regarding municipal bylaws and regulations to the public and staff.
- Participate in team meetings and contribute to the development of processes and procedures to improve the efficiency and effectiveness of the Community Bylaws department
Knowledge, Skills & Abilities:
- Strong organizational, administrative, and clerical skills with the ability to manage multiple tasks and prioritize workload effectively.
- Excellent communication skills with the ability to communicate effectively and professionally with internal and external stakeholders.
- Proficiency in using software applications including Microsoft Office, PeopleSoft HCM, REDMS, Tempest, and Amanda.
- Attention to detail and accuracy in record-keeping, document preparation, and financial transactions.
- Strong customer service skills with the ability to remain calm and professional in difficult or high-pressure situations.
- Ability to work independently and as part of a team, with a positive attitude and a willingness to learn and adapt to changing circumstances.
Qualifications and Experience:
- Completion of grade 12 or equivalent, supplemented by coursework or experience in office administration, animal protection, bylaw enforcement, or related fields.
- One (1) to two (2) years of related administrative or clerical experience. Customer service experience or experience in a regulatory or enforcement field considered an asset.
Working Conditions:
Duties are performed in an office environment with a high level of public contact, often encountering difficult situations.
