Company Overview
Dr. C Ross Crapo and Associates is a specialized dental office dedicated to providing exceptional care for general dentistry, implantology and full mouth reconstruction. They are commited to patient satisfaction, advanced dental procedures and techniques.
Summary
We are seeking an experienced Dental Receptionist to join our team. In this role, you will be the first point of contact for our patients, playing a vital role in ensuring a welcoming and efficient experience while supporting our dental practice's operations.
Key Responsibilities:
- Create a warm, compassionate and welcoming atmosphere for patients
- Manage phone and email system, directing calls/email appropriately
- Address patient concerns
- Manage patients’ records ensuring accurate data entry
- Verify insurance coverage and assist in patient's understanding of their coverage
- Dental estimates, presentation and scheduling
- Patient follow-up on treatment and hygiene
- Managing doctor and hygiene schedules to ensure a full and productive schedule
- Send, process and follow up with insurance companies regarding claims and pre-authorizations
- Processing insurance payments, patient payments
Requirements:
- Strong knowledge of dental terminology and electronic dental/medical systems
- Knowledgeable in dental billing and insurance
- Strong verbal and written communication skills
- Problem solving and critical thinking
- Comfortable with new computer systems/technology
- Excellent organizational skills with the ability to multi-task effectively in a fast-paced environment
- Enjoy working both independently and as a team
- Experience with Tracker software is an asset
If you are passionate about providing exceptional patient care and want to be part of a dedicated team, we invite you to apply today.
Additional benefits include bi-annual clothing allowance and continuing education opportunities.
Resumes welcome in person or by email.
Job Types: Full-time, Permanent
Pay: $30.00-$36.00 per hour
Expected hours: 40 per week
Benefits:
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Vision care
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Dental receptionist: 1 year (required)
Location:
- Victoria, BC V8X 5J2 (required)
Work Location: In person