Deli Supervisor (Cochrane)

This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

The Deli Supervisor is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Deli Supervisor reports directly to the Deli Manager and provides direction & supervision to the Deli Utility Clerks, and General Utility Clerks, as required . The primary responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of questions, comments, request and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Plans and performs all aspects of Deli functions including but not limited to, stocking, displays and facing in an efficient and organized manner. Ensures display presentation and proper stock levels are maintained.
• Handles merchandise ensuring quality, and minimizing damages and markdowns. Provides substitutions and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety, and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools; and reports repair requirements to the Deli or Duty Manager.
• Responsible for all aspects of ordering merchandise and supplies.
• Responsible for all aspects of receiving including reviewing/verifying and authorizing appropriate invoices, returns, transfers, claims, and proper storage of products.
• Responsible for organizing and conducting inventory.
• Provides supervision/direction to staff in the Deli in the following areas:
• Ensures daily functions are carried out in an organized and efficient manner.
• Ensures health and safety rules and regulations are adhered to.
• Technical training (e.g. orientation, commodity specific functions, etc) including day-to-day instruction.
• Application of effective customer service techniques.
• Participates in program implementations.
• Provides administrative support to the Deli Manager in the following areas:
• Participates in performance management of subordinates including verbal coaching, written work record documentation, and preparation and delivery of performance reviews. Manager must be present for appraisals if ratings are below average or outstanding.
• Assists Management in identifying high-potential employees.
• Ensures subordinates are trained and possess the necessary skills, ability and experience required to perform quality work and meet the standards established by the Company.
• Replaces shifts and authorizes appropriate documents.
• Develops and maintains schedules, including inputting and editing as required with Management approval.
• Participates in the development of department work plans, yearly budgets and leading meetings.
• Participates in interviews as required (with the exception of peers). Provides other administrative support such as preparation of letters of offer, staffing requests and budget information etc.
• Provides direction as required, to staff in other departments to ensure established safety rules/regulations and immediate customer service standards are addressed. Report any policy and procedure issues to the Deli or Duty Manager.
• In Centres with liquor licenses, adheres to all rules and regulations as set out by the Alberta Gaming and Liquor Commission.
In locations with a Bistro, assists with customer service and/or preparation in the Bistro when required.

What skills and abilities will you need to be considered?

• Grade 12 education or acceptable combination of education and experience
• Six (6) months of deli or equivalent retail experience, with strong product knowledge
• Basic receiving, ordering and merchandising skills
• Basic Word, Excel and Outlook
Must be 18 years of age in locations where product offerings include liquor

What skills and abilities will set you apart from others?

• Related post-secondary education
• Experience in supervising others, planning and organizing events, projects or programs
Kronos knowledge

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.