At CCM Hockey, we live our values everyday:
Authenticity: Standing up for who you are, doing what you mean and what you believe in.
Empowerment: Through their unique contributions, each person is different, each person is important, and each person has the opportunity to make a difference.
Teamwork: A team that works together always beats a team of highly skilled individual players.
Respect: Valuing differences and allowing others to express themselves when working together, to achieve common goals, to grow and succeed as a company.
KEY ACCOUNTABILITIES
- Effectively process and track orders. (Via email and over the phone)
- Proactively manage the order book of accounts to ensure accuracy of orders and on time delivery.
- Handle issues in a timely and efficient manner by working closely with the sales representatives and their respective dealers.
- Develop, produce, and analyze various reports on a weekly basis to manage order books (availability, cancellation, allocation reports, etc.)
- Communicate and follow up when required with the distribution center, traffic, product, purchasing, and credit department.
- College diploma in administration or related field;
- A minimum of 2-4 years of experience in customer service, hockey retail knowledge is an asset
- Strong knowledge of hockey products an asset;
- Excellent knowledge of Microsoft Office, specifically Excel;
- Ability to offer superior customer service;
- Strong communication skills over the phone and via email;
- Ability to provide solutions and resolve issues;
- Bilingual (French and English).
- Competitive salaries, including a performance-based bonus program.
- Full range of group insurance benefits (medical, dental, vision, life, etc.) from Day 1.
- Group retirement pension plan with employer matching (up to 5% of base salary).
- 3 weeks of vacation per year prorated as of your start date.
- Discounted prices on CCM products.
- Free gym at the head office.
- Fun social events throughout the year.
Please note that only retained candidates will be contacted. We respectfully ask agencies to not contact us or send unsolicited applications. We thank all applicants for their interest.
- Please note that the benefits may vary depending on the location and the position. All unionized employees are governed by the collective agreement.
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