Are you on the lookout for new career horizons? Ready to take the reins as a key player in our dynamic and expanding distribution centers? Look no further—Trenton Cold Storage has an amazing opportunity for you!
The TCS Group of Companies has an opening for a Customer Support Specialist (CSS) within our busy, expanding, third party logistics organization.
Trenton Cold Storage offers a robust network of temperature-controlled warehousing and distribution services. With over a 120 years of family values and operational excellence, we pride ourselves on trust reliability and innovation. Our strategic hubs in Trenton, Toronto, Calgary, Edmonton and soon to be Moncton ensure we can effectively meet our customer needs. We are proud of our culture and growth from within. Our long tenured team members are a testament to our commitment in investing in people.
The customer support specialist performs all tasks associated with the day-to-day coordination of inbound and outbound shipments, inventory control, holds, releases and other related activities for an assigned number of customers.
Schedule: General hours of work are Mon-Fri, 10am-6:30pm, depending on business requirements this may be changed with notice. This is an in-person position based in Trenton, Ontario.
Compensation: $20 per hour to start plus comprehensive health, dental and insurance benefits, EAP as well as pension plan.
Key Accountabilities:
- Scheduling of inbound and outbound shipments in the dock schedule
- Entering outbound orders into the Warehouse Management System (WMS) or modifying and adding notes to electronic orders in the WMS to ensure customer specific details are included
- Responding to customer inquiries, ensuring their needs are met promptly and escalating issues that are not resolved to the team leads
- Ensuring customer requirements are met, such as sending daily reports and meeting client-specified timelines for completion of tasks
- Researching inventory inquiries and discrepancies brought to our attention by clients or others using WMS and in conjunction with warehouse teams – report findings to client and Team Leads/Managers to ensure resolution
· Other duties as assigned
Successful Candidate will possess:
· Secondary School Diploma
· Excellent written and oral communication skills; Billingual an asset
· Experience with SAP would be an asset
· Organizational skills
· Interpersonal/people skills and problem-solving skills
· Excellent computer and data entry skills (Excel/Outlook/Word)
· Must be able to sit for prolonged periods
· Intense visible, listening and mental attentiveness required daily
· Must be able to work under pressure and maintain a high energy level.
We thank all candidates for their interest and regret that only successful candidates will be contacted.
We are an equal-opportunity employer and welcome applications from all qualified candidates. Accommodations throughout the recruitment and selection process are available upon request.
Job Types: Full-time, Permanent
Pay: From $20.00 per hour
Benefits:
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Trenton, ON K8V 4S4: reliably commute or plan to relocate before starting work (required)
Work Location: In person
