RESPONSIBILITIES:
- Customer Engagement:
- Initiate proactive outreach to customers via email, phone calls, and other communication channels.
- Build rapport with customers to understand their requirements and challenges.
- Provide product or service demonstrations and answer inquiries effectively.
- Negotiate migration and upgrade contract and transition customer to implementation team
- Issue Resolution:
- Identify and address customer concerns or issues promptly.
- Collaborate with internal teams to resolve customer queries or escalate issues when necessary.
- Ensure timely and satisfactory resolution of customer problems.
- Customer Success Advocacy:
- Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.
- Contribute to the development of customer success strategies and initiatives.
REQUIREMENTS:
- Bachelor’s degree in business administration, marketing, communications, or related field.
- Strong communication skills, both verbal and written.
- Previous negotiation and objection handling experience
- Excellent interpersonal skills with the ability to build relationships and trust with customers.
- Problem-solving abilities and a proactive approach to customer issues.
- Ability to work collaboratively in a team environment.
- Familiarity with customer relationship management (CRM) software is a plus.
- Prior experience in customer service, sales, or a related field is advantageous but not required.
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