This position ensures that the customer-facing services are provided to casino guests by supervising Guest Services department staff and activities.
Monitor specific Guest Services department responsibilities, processes, procedures and policies. Customer services include: shuttle services, coat check, Players Club and Marketing initiatives. Assist the Regional Marketing Managers with coordination of promotions and on-site entertainment events. Assist department management with scheduling, staffing, and performance issues. Monitor communication policies, procedures and standards relating to customer experience. Administrative responsibilities of reporting, inventory control and department needs. Oversee Convenience Services, such as vehicle maintenance of shuttle fleet, group bookings, advertising schedule and coat check. Participate in other projects and activities as required, in support of customer service initiatives.
Successful completion of a one-year certificate or diploma in Business Administration, Marketing, Human Resources or a related discipline. Minimum of one year directly related customer service experience in the transportation, hospitality or guest services industry, including supervision and training of personnel, and assisting with marketing initiatives.
Why SIGA?
At SIGA we focus on quality of life and an inclusive work environment that embodies a strong sense of belonging. As a non-profit, 100% of our net income goes back to our communities. Be a part of a game-changing First Nation organization that gives back! SIGA is proud to be named one of the recipients of the 2024 Saskatchewan Top 100 Employers award. We are honored by this recognition and thrilled to be recognized as a game-changing employer!
Additionally, SIGA is excited to have been selected as the winner of the 2024 provincial WorkSafe Safe Employer Award. This award from WorkSafe Saskatchewan highlights employers who demonstrate an unwavering commitment to the health, safety, and well-being of their workers, contractors, and customers.
Only apply to this job if you are a Canadian citizen, a permanent resident of Canada, or a temporary resident of Canada with valid legal authorization to work.
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Once employed with SIGA there are many opportunities for learning, growth and advancement throughout the company. We take great pride in being a preferred employer and aspire to attract the very best and very brightest to become part of our family. We look forward to reviewing your application.
