Who are we?
Pantree is Toronto's leading Modern + Healthy + Sustainable Office Service Company.
We are a growing company with a focus on helping the environment while providing a strong and reliable customer service. We provide a one-stop online shopping experience and offer a wide variety of coffee, beverages, snacks and much more (delivering to Offices, Food Service businesses, and Homes in the GTA). We also plant a tree for every order we receive! As an eco-friendly and exciting business, we are committed to doing our part to help save the world and have a fun time doing it.
So where do you fit in? We are looking for someone to join our team as a full-time Customer Service Representative!
We are looking for someone who is a self-starter, ambitious and will do what it takes to get the job done. We are all about creating an environment that is fun, supportive and collaborative, because we're in it together!
Job Responsibilities
- Answer inbound customer calls and provide efficient and friendly customer service.
- Communicate with customers via phone, email, and live chat regarding customer inquiries, requests, or concerns.
- Input customers’ orders into internal system.
- Find solutions to customer issues and requests in a timely and professional manner.
- Following processes and working as part of a team to ensure smooth operation throughout the day.
Qualifications
- Post-secondary degree/diploma
- 1-2 years of experience in customer service / office administration.
- Software proficiency in MS Office software (mainly Excel), Gmail, and Google Sheets, with adaptability to learn new applications.
- Strong organizational, time-management and communication skills.
- High sense of initiative and ability to prioritize and multi-task.
- Team-player with a personable and friendly personality.
- Demonstrated aptitude for problem-solving.
- Able to work in a fast-paced environment.
- Excellent command of spoken and written English.
What we offer:
Our people mean everything to us. When you join Pantree, you're joining a team of passionate, smart tree huggers who work incredibly hard and know how to get things done. Building the structure to support our team as it continues to grow will have a tremendous impact in enabling our growth today and shaping the company that we become.
Pantree provides equal employment opportunities (EEO) to all employees and applicants for employment without discriminating against race, color, religion, sex, sexual orientation, national origin, age, disability or genetics.
Job Types: Full-time, Permanent
Pay: From $45,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Extended health care
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Customer service: 2 years (required)
Language:
- English (required)
Work Location: In person
