The Simple Company Burlington, Ontario, Canada (On-site)
Looking for an exciting opportunity in a well-established and growing company? The Simple Company is a multi-million-dollar organization in its 14th year of business. We are seeking a Customer Service Representative who will be responsible for acting as brand ambassadors and developing strong customer relationships for this newly launched division.
These are full-time permanent roles with an opportunity for career growth within the company as we value each employee’s contributions and efforts towards our success.
WHY JOIN US?!
- Be part of a growing company that is a leader in the industry. The future you’ve been looking for starts here.
- Competitive salary and benefits package including coverage for medical, dental, paramedical and vision.
- Great working environment committed to helping you succeed.
The Role
Administrative Support:
- Perform general administrative tasks such as filing, managing phone and email communications, preparing documents, and logging incoming inquiries
- Accurately record and maintain customer, inquiry, and sales information in the company's CRM system
- Compose, format, and distribute letters, memos, reports, and other correspondence in a timely manner. Track deadlines and maintain accurate records, including recipient and participant lists
- Process orders, forms, applications, and client requests efficiently
- Set up, organize and maintain both physical and digital filing systems
- Support office administration functions as required and assist day-to-day improvements of processes and customer experience
Customer Service & Communication:
- Deliver exceptional customer service by responding to inquiries promptly and professionally, ensuring all interactions are logged in the CRM
- Build and maintain strong client relationships through effective communication and consistent follow-up
- Identify client needs and recommend suitable products or services accordingly
- Inform clients about new product releases, policy changes, and service updates using CRM system for outreach and tracking
- Quickly identify and solve problems to address account inquiries while providing technical and troubleshooting support
- Handle customer complaints by providing solutions and collaborate with colleagues when necessary to resolve customer complaints effectively
- Offer feedback to management to support continuous improvement of business processes and customer experience
Seminar & Event Preparation:
- Assist in the planning and preparation of in-person and virtual seminars, including coordination of materials, registration tracking, and communication with registrants
- Prepare event information packages and presentation handouts
- Support setup and logistics to ensure events run smoothly and assist with follow-up communications post-event
Skills & Experience Required
- 2+ years of customer service experience
- Excellent computer skills, including a high degree of proficiency in MS Office applications and a demonstrated ability to quickly understand new software.
- Experience with CRM system
- Excellent interpersonal skills and communication - both verbal and written
- Ability to prioritize tasks independently
- Organizational and time management skills
We will look at every resume and will consider anyone with an interest in sharing our commitment to providing high quality services.
Diversity at the Simple Company means fostering a workplace in which individual differences are recognized, appreciated, respected, and responded to, in ways that fully develop and utilize each person’s talents and strengths. In addition, the Simple Company values the diversity of the people we hire and serve therefore if we can make this easier through accommodation, please let us know, at any time throughout the recruitment process.
Schedule: 8:30am - 5:00pm
Job Type: Full-time
Pay: $45,000.00-$50,000.00 per year
Benefits:
- Dental care
- Extended health care
- On-site parking
- Vision care
Schedule:
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Burlington, ON L7L 5Z8: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 2 years (required)
Work Location: In person
