Company Overview
Central Heating Inc., founded in 2007, is experiencing an exciting growth trajectory in the HVAC industry. We specialize in residential retrofit projects, custom new construction, ductless heat pumps, duct sealing, and gas fireplaces. Our mission is to provide exceptional heating solutions while fostering a supportive environment for our employees to grow.
Summary
We are seeking a Customer Service Representative to join our dynamic team at Central Heating Inc. This role is pivotal in ensuring customer satisfaction and facilitating effective communication between clients and our service teams. Located in Canada, this position offers an opportunity to contribute to our mission of delivering high-quality heating solutions.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues promptly.
- Manage incoming calls and emails with professionalism and courtesy.
- Assist customers with product information, service scheduling, and follow-up communications.
- Maintain accurate records of customer interactions and transactions using data entry skills.
- Collaborate with team members to enhance customer experience and operational efficiency.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Enter new install equipment for warranty
- Entering data into Quickbooks
Requirements
- Proven experience in customer service or related field is preferred.
- Strong communication skills with the ability to engage effectively with customers.
- Proficiency in English; bilingual or multilingual abilities (especially Spanish) are an asset.
- Familiarity with data entry processes and basic analytical skills.
- Sales experience is a plus but not required.
- Previous experience with Service Titan and QuickBooks is an asset
If you are passionate about providing outstanding customer service and want to grow your career with a forward-thinking company, we invite you to apply today at Central Heating Inc.! Join us on our exciting journey!
Job Type: Full-time
Pay: $18.00-$22.00 per hour
Expected hours: 40 per week
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Life insurance
- On-site parking
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Experience:
- Customer service: 2 years (required)
Location:
- Barrie, ON L4N 0B7 (required)
Work Location: In person
