Employment Type:
Full-Time
Location:
Toronto, Ontario, Canada
Job Category:
Customer Support
Job Number:
WD30242551
Job Description
Unleash your potential with the Johnson Controls team!
As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet. Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing.
Join the Johnson Controls family and thrive in a culture that values your voice and ideas.
Your next incredible opportunity is just a few clicks away!
Here's what we have to offer
Competitive pay. Commission/bonus plan (Optional).
Paid vacation, holidays, and sick time.
Comprehensive benefits package, including retirement savings plan, medical, dental, and vision care - available from day one.
Extensive product and on-the-job/cross-training opportunities, supported by our outstanding internal resources.
Encouraging and collaborative team environment.
Dedication to safety through our Zero Harm policy.
JCI Employee discount programs (The Loop by Perk Spot).
What you will do
This role is to provide remote administration and monitoring of physical access security for 1 major client. It is an innovative position that allows the client to have multiple locations remotely monitored by a group of individuals with specialized skills. The procedures for the various locations are customized to meet the individual client’s needs. This versatile role provides support to the CMC Operations in various capacities.
How you will do it
Monitor alarms (Access & CCTV) to meet SLA.
Provide support to other CMC teams.
Monitor CCTV system by performing periodic audits of site cameras.
Office environment exposure.
Working hours can be 8, 10, or 12-hour shifts, Monday to Sunday, Holidays included.
Tasks for this position dictate a minimum of 85% of the time be in a sitting position, working on a keyboard, or viewing a computer monitor.
The employee may work beyond scheduled hours if relief is late.
For the Business Continuity Process, the employee may be required to fulfill the position at the client’s site.
What we look for
Required
Minimum of a High School Diploma.
Criminal Background Certificate.
Familiarity with PC and Lans and software applications (Microsoft Office).
Superior organizational and interpersonal skills.
Excellent written, listening, and verbal skills are essential.
Excellent knowledge of dispatch processes and protocols.
Knowledge of Genetec Security Desk/Mission Control systems is beneficial.
Comprehensive knowledge of CMC Monitoring Software operations is an asset.
Good knowledge of basic network configuration is an asset.
JCI employees are valued members of the Johnson Controls family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our company. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to voice their ideas and opinions, knowing that they will be heard and valued. We believe in investing in our employees' well-being, providing competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, JCI employees play a crucial role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.
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