What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
We were also recognized as one of National Capital Region's 2024 Top Employers in Canada, read on to see why!
The Customer Advocacy & Feedback Manager Role
Delivering seamless Customer Experience is an important focus for Qlik. Therefore we, the Voice of the Customer team, are committed to delighting our customers at every step of their journey. Understanding our users’ needs, creating the right experience and engagement for the right user at the right time is key for us.
The Voice of the Customer team is a cornerstone to ensure our organization understands user needs and manages a set of different user sentiments across the user journeys with the result in highly successful and loyal customers.
Here’s how you’ll be making an impact:
- Ensuring the execution and follow-up on our Voice of the Customer NPS & CSAT surveys.
- Leveraging our enterprise survey and text analysis platform to ensure quality data coming in and actionable customer insights are the outcome.
- Leveraging customer feedback, to build a roadmap that ultimately leads to the reduction of customer effort and creating a delightful customer experience.
- Overseeing technical dependencies and efficient alignment and risk assessment.
We’re looking for a teammate with:
- 5+ years in Customer Insights / Voice of the Customer programs or any other relevant Program/Project Manage role.
- Bachelor’s or master’s degree in IT, business management, computer science, or a relevant field.
- A Project Management Professional certification is preferred.
- Strong business acumen with the ability to understand and translate customer’s needs.
- Strong organizational skills as well as excellent time management.
- Technical experience with an enterprise text analytics tool and CX platform like Qualtrics and Pendo knowledge/experiences preferred.
- Salesforce, Marketo and other journey mapping tools experiences are more than welcome.
- Excellent communication, stakeholder management skills and presentation/Story telling skills.
- Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
- Self-motivated with a curious mindset and a passion for improving the status quo constantly.
The location for this role is:
Ottawa, ON Canada
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- National Capital Region's 2024 Top Employers in Canada: https://reviews.canadastop100.com/top-employer-qliktech
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
The anticipated base salary range for this role is $100,000 - $110,000 CDN. Final compensation offered by Qlik will be based on factors such as the candidate’s location, job-related skills, education, experience, and other business and organizational needs. Qlik offers a comprehensive benefits package, eligibility requirements for benefits will be controlled by applicable Qlik plan documents and policies.
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
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