Custom Team and Corporate Apparel Coordinator
The Hockey Shop Source for Sports is looking to grow our Team Sales Department with an additional Full-time Custom Team and Corporate Apparel Coordinator. Our Team Sales Department outfits teams, associations, and businesses in branded apparel/equipment for clients around the world. You will work closely with a small team of dedicated staff who love working with people to make clients the best custom apparel and gear for their needs.
A little bit about us:
The Hockey Shop is a family-owned business currently located in Surrey, British Columbia. At the Shop, we live and breathe hockey. We made a name for ourselves offering exceptional customer service and selection, and long story short, we still do. What began as a local pro-shop has become an international hockey superstore.
Beyond offering a friendly and accommodating environment for customers of all experience levels, we shoot to provide a welcoming environment for our employees as well—whether you yourself play hockey, are a super or casual fan, or even if you’ve never seen or been involved in the sport before. Just as your hockey team is like your family, The Hockey Shop works to encompass that same supportive and entertaining atmosphere day in and day out.
Responsibilities:
- Greet customers and assist with inquiries in the in-store Team Sales area.
- Act as a trusted advisor, offering tailored recommendations for customer apparel and equipment needs.
- Guide customers through the customization process, including selecting designs, materials, colors, and logo placements.
- Handle customer inquiries and complaints with professionalism, ensuring any issues are resolved quickly and satisfactorily.
- Develop and maintain strong relationships with clients, including teams, associations, and corporate customers, to ensure repeat business and loyalty.
- Collaborate with internal teams to address order delays or production challenges.
- Organize and conduct in-person or virtual consultations and fittings for teams and organizations.
- Represent the company at events, trade shows, or team gatherings to showcase products and services.
- Provide customers with information on garment care, order timelines, and customization processes to set clear expectations.
Additional Duties:
- Plan and execute in-person team apparel fittings or coordinate sample sets for larger organizations.
- Order and manage samples and merchandise for the Team Sales Department.
- Keep the Team Sales area clean and organized, ensuring samples are properly displayed or stored.
- Assist in the apparel production room with tasks such as debagging, weeding/masking vinyl, heat pressing, sorting, and folding
Qualifications:
- Experience in team, corporate, or sporting goods sales, and/or graphic design is an asset.
- Excellent computer skills and strong attention to detail to ensure order accuracy.
- Familiarity with hockey or other team sports is beneficial.
- Strong organizational and communication skills, with the ability to manage multiple tasks simultaneously.
Requirements:
- A valid Class 5 driver's license is preferred
- Availability to work Tuesday-Saturday or Sunday-Thursday, 9:30 AM – 6:00 PM (40 hours/week).
- Flexibility to work occasional evenings or weekends during busy periods, such as team apparel fittings.
Compensation:
- Starting wage: $20.00-$24.00 per hour, based on experience and knowledge.
Job Types: Full-time, Permanent
Pay: $20.00-$24.00 per hour
Additional pay:
- Overtime pay
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 8 hour shift
Application question(s):
- Why are you interested in joining The Hockey Shop Team?
Work Location: In person
Application deadline: 2025-02-15
Expected start date: 2025-07-28
