Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves assisting customers with inquiries, resolving issues, and promoting our products and services. Bilingual candidates, especially those fluent in Spanish, are highly encouraged to apply.
Duties
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products, services, and policies.
- Assist customers with order placements, modifications, and cancellations.
- Handle complaints and resolve issues effectively while maintaining a positive demeanor.
- Engage in upselling opportunities to enhance customer satisfaction and drive sales.
- Maintain detailed records of customer interactions and transactions through data entry.
- Collaborate with team members to improve service delivery and customer experience.
- Uphold company standards for phone etiquette and professionalism during all communications.
Requirements
- Proven experience in customer service or related fields is preferred.
- Strong communication skills in English; proficiency in Spanish or other languages is a plus (multilingual candidates are encouraged).
- Ability to handle high call volumes while maintaining composure and professionalism.
- Familiarity with data entry processes and basic computer skills.
- Demonstrated ability to upsell products or services effectively.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Ability to work independently as well as part of a team in a fast-paced environment.
Join us in delivering outstanding service to our customers while growing your career in a supportive environment!
Job Type: Full-time
Pay: $21.00-$23.00 per hour
Expected hours: 40 per week
Benefits:
- Dental care
- Paid time off
Work Location: In person
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