Join our team at the Wilder Institute/Calgary Zoo and grow your experience at one of the most unique sites in Calgary! The Wilder Institute/Calgary Zoo is seeking a permanent full-time Conservation Education Booking Representative who will be responsible for the administrative responsibilities for school programs, camps, Zoo School, team builders and other intermittent programs. This includes building programs for web sales, taking bookings, processing payments, inventory management, statistical tracking, report generation and responding to client queries. This role supports all program portfolios on the Conservation Education team and may contribute to projects such as program evaluation, content development and on-ground support.
Our Purpose | We act for wildlife; saving species and inspiring people to join us.
Our Core Values | Drive impact, nurture connection, cultivate hope, and be bold.
What you will do:
- Return client calls and emails within 24-48 hours
- Send out client program evaluation survey forms for programs as needed
- Respond to customer comments/concerns
- Assist with creation of the annual school program schedule
- Schedule and book high volume of programs including sending out confirmation letters and payment reminders
- Process payments for bookings using Tessitura
- Book programs in all necessary databases including Caterease, Tessitura, and Excel so all internal departments affected are informed of upcoming programs
- Daily cash out
- Create program tickets, request volunteers
- Liaise with Call Centre staff on a regular basis to address customer needs
- Update and maintain procedures for processes related to booking
- Complete monthly monitoring statistical pulls, create reports as needed
- Contribute to program evaluation planning and execution
- Support content development and program delivery as appropriate
What you will bring:
- At least 2 years of experience in an administrative capacity
- A bachelor’s degree in business administration is an asset
- A valid standard first aid certificate is required
- Excellent planning, administration, and communication skills.
- High energy, self-motivated and organized
- Team-oriented with a willingness to work with staff and volunteers from across the organization
- Enthusiasm for nature and interest in conservation
- Advanced knowledge of Microsoft Suite
- Proven history of taking initiative
- Multi-tasking skills
- Experience and comfort with public speaking is an asset
Additional Requirements:
- This position will require submission of a Criminal Record Check with Vulnerable Sector Search
Working Conditions:
- This office job involves telephone work, keyboard entry, administrative duties
- Will involve contact with the public
- Some amount of light to moderate load lifting (max 30 lbs).
The Wilder Institute/Calgary Zoo is an outdoor facility and all staff working at the zoo must be comfortable working in a large variety of outdoor conditions. The Wilder Institute/Calgary Zoo follows the advice of Environment Canada when responding to temperature and air quality issues.
What the Zoo Offers:
- Competitive compensation, vacation and flex days entitlement
- Flexible benefits plan, including a health spending account
- Employer matching RRSP program
- Discounts on food, beverage, and merchandise
- Participation in the Staff Pass Benefit plan
- A fun, rewarding work environment and the opportunity to work in a park full of wild animals
Are you ready to join one of Canada’s leaders in wildlife conservation? If this position suits your skills, experience and personal attributes, we want to talk to you.
Apply by doing the following:
- Watch this video about the conservation work being done at the Wilder Institute/Calgary Zoo. (https://www.youtube.com/watch?v=8J1VH1MBXm0)
- Submit your resume with a cover letter via our online application system.
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Fill in the Application questions:
- If hired, when would you be available to start?
- If hired, what are your salary expectations for this position?
- Do you have any upcoming time-off requirements that we should be aware of?
- Please confirm if you have a First Aid Certification
- Please briefly describe your administrative experience, including bookings, payment processing, web sales, etc.
Applicants must be legally entitled to work in Canada.
If this position is a fit for you, we encourage you to apply with a resume and cover letter online by August 22, 2025 at 4pm MST.
The Wilder Institute/Calgary Zoo strives to cultivate a workplace in which everyone feels welcome and empowered to bring their authentic selves to work. As a conservation organization, we respect and value the diversity of all life and come together as individuals and teammates to achieve the organization’s mission and vision. We recognize the value of diversity, equity, and inclusion, and work to advance our culture to ensure diverse viewpoints are heard and everyone has an equitable chance to succeed and thrive.
All candidates are thanked for their applications and advised that only those selected for interviews will be contacted.
