Community Development Intensive Case Manager

Navigate Complexities. Create Change. Together. This is our purpose at CUPS. Our unique integrated approach to care empowers people to work holistically to create and achieve goals that support their well-being and builds readiness to navigate and access support in the community. As a formative presence, we work together to build better systems and a stronger community.

Clients depend on us, supporters trust us, and partners count on our collaboration. We do not take this responsibility lightly – we are accountable for our words, our actions, our relationships, and most importantly, ourselves. Through a compassionate lens, we afford every person dignity in their interactions with us. We proactively seek opportunities for continuous learning with open minds and transformative spirits. Through our culture, rooted in our values, we will achieve our purpose and ambition.

The Opportunity

We are looking for Community Development Intensive Case Managers to join our Housing Team at CUPS.

As a Community Development Intensive Case Managers (CDICMs), you will play a vital role in delivering compassionate, dignified, and trauma-informed care to clients as they work toward long-term housing stability. Through a strengths-based approach, CDICMs support individuals and families living in place-based housing by fostering housing and health stability, promoting skill development, and enhancing social and community connections. Working within CUPS’ Integrated Care service delivery model, CDICMs collaborate with both internal CUPS providers and external partners to build a holistic network of supports tailored to client-identified goals.

Community Development Intensive Case Managers (CDICMs) foster belonging and connection within Community Development buildings by facilitating peer support, encouraging participation in social and skill-building activities, and strengthening natural and community supports.

Each CDICM supports up to 15 heads of household, providing services to the entire family through in-home visits, community engagement, and Resource Room support. They coordinate referrals, lead service planning, and collaborate on goal setting with participants. While based in an assigned building, CDICMs provide support across other Community Development sites as needed.

In addition, this role includes oversight and day-to-day coordination and cleanliness of place-based resource rooms to ensure they are accessible, welcoming, and responsive to participant needs.

LOCATION: 1001 10 Ave SW, Calgary, and throughout the community at place-based residences
REPORTS TO: Community Development Team Lead
CONTRACT TYPE: Permanent

SCHEDULE: Monday to Friday, 37.5 hours/week

STARTING ANNUAL SALARY RATES: $55,906 to $58,673

Key Responsibilities:

• Ensure clients receive respectful, trauma-informed and integrated care by assisting the client where they are at, providing information, support, and resources both internal and external of CUPS as appropriate and available.
• Advocate for appropriate client health care and support in maintaining housing while teaching patients and their supporters navigation and self-advocacy skills.
• Operate in an integrated manner with CUPS internal departments continuously assessing client needs, gaps in service, care plan modifications and advocating for the voice and self-determination of the client.
• Facilitate a healthy and safe work environment through learning and enacting all CUPS health & safety protocols, while maintaining an active awareness of clients and colleagues.
• Promote a culture that reflects CUPS Purpose, ambition, philosophies and values.

Organizational Alignment and Performance:

• Provide holistic support to participants including but not exclusive to case conferences, attending appointments, home visits, creation of care plans, supporting life enrichment and community connection activities
• Manage a Resource Centre including hosting social and skill building programming provided by both internal and external stakeholders.
• Provide culturally aware support to CUPS clients, celebrating the diversity of clients and being aware of power dynamics of privilege and oppression that may be present
• Meet with clients within the Resource Centre and creating a hub of resource materials & basic needs essentials available to clients
• Promote community involvement within the building through new tenant welcoming/volunteer orientation and opportunities, dynamic program delivery, client events and soliciting client feedback.
• Assist clients in defining strengths and needs through CUPS standardized assessment, and track progress with the client via follow up assessments to celebrate achievements and determine further needs
• In collaboration with the client, develop a care plan (or update previous care plan) to meet the needs identified and connect the client to services internally and externally to achieve goals
• Conduct required income testing with tenants every year or as income level changes
• Provide mentorship to Buildings Tenant Board members to assist duties and execution of activities
• Reach out to neighboring community hubs (ex. Community Associations, Faith Groups and other local agencies) to connect CUPS clients with larger community events and opportunities
• Remain up to date on internal changes to programs, services and personnel to ensure accurate care plan development and warm hand-offs of clients to colleagues
• Accurately enter all required data points in organizational & external databases regarding the administration of care plans, referrals and resources provided to ensure accurate reporting

Stakeholder Relations:

• Develop and maintain collaborative and accountable working relations with internal CUPS colleagues to strengthen communication flow and cross-program understanding
• Practice crisis intervention and de-escalation skills to assist clients in self-regulation to receive service or choose to exit and return.
• Provide caring, reliable, trauma-informed care to all clients accessing CUPS to reduce barriers to service and increase community trust.
• Share experience and knowledge with students, volunteers and guests interested in CUPS services to further develop CUPS social justice impact & external ambassador network.
• Provide a welcoming environment for social and skill building programming from a variety of providers.

What You Bring:

• Bachelor’s Degree in Social Services (Social Work/Psychology) with 2-3 years’ experience, or Diploma in Human Services with 3-5 years’ experience within the vulnerable sector
• In-depth knowledge of Calgary social and government services, knowledge of Calgary homeless sector services an asset
• Previous experience working with vulnerable populations
• Demonstration of effective client de-escalation and crisis intervention
• Demonstrated skill working effectively within a multidisciplinary team
• Knowledge and understanding of client service outcome tracking and previous experience with client assessment tools are a benefit
• Proficiency in client databases (ex. HMIS.) considered an asset

Employment Requirements

• Basic First Aid and CPR Certification
• Police/RCMP Background and Vulnerable Sector Check

Work Environment:

• Fast-paced and unpredictable, requiring flexibility and adaptability to meet client needs.
• Periods of working alone.
• Exposure to challenging situations, including interacting with clients experiencing mental health or substance use issues.
• Exposure to secondary traumatic stress including exposure to details of trauma history and events.
• Periods working in community settings, sometimes outdoors or in spaces with limited amenities.
• Ability to clean including sweeping, cleaning toilets and general tidying.
• Strong personal safety awareness and adherence to organizational safety protocols.
• Access to transportation for travel within the city or region is required to connect clients with housing, services, and resources.

Ready to Join Us?

If you are a proactive and compassionate professionalwho is ready to make a lasting impact on housing services in Calgary, we want to hear from you! Submit your resume and cover letter, including your salary expectations. We thank all applicants for their interest; only those selected for interviews will be contacted.

Apply today and become part of a team that is changing lives through holistic, integrated, and trauma-informed care.

We are currently hiring for multiple positions and will be reviewing applications and conducting interviews on an ongoing basis.

Job Types: Full-time, Permanent

Pay: $55,906.00-$58,673.00 per year

Benefits:

• Casual dress
• Dental care
• Employee assistance program
• Paid time off
• RRSP match

Schedule:

• Monday to Friday

Application question(s):

• Do you have a Bachelor's degree in Social Services or a Diploma in Human Services?
• Do you have in-depth knowledge of Calgary social and government services, knowledge of Calgary homeless sector services?
• What prompted you to apply to CUPS?

Education:

• Secondary School (required)

Experience:

• Vulnerable Sector: 2 years (required)

Work Location: In person