Commercial Service Technician

Company Summary:

As a rapidly growing global manufacturer of residential and commercial products, Greenworks is leading the charge toward a more powerful and sustainable future. With over 20 years of research and development, including over 1000 patents in outdoor power equipment, power tools, and lifestyle products, we’re pushing the limits of what battery technology can do to improve the quality of work and life.

Position Summary:

The Field Service Technician is a team member tasked with working collaboratively to resolve, identify, and provide excellent customer service solutions while concentrating on electrical and mechanical efficiency of various outdoor power equipment. Special attention will be placed on electrical and computer-based troubleshooting skills. When not conducting customer resolution assistance, the Field Service Technician will provide training and support to dealers/distributors. This position requires 80-90% of travel at peak season to fully engage in customer service and repairs of all Greenworks products. This position may require international travel.

Essential Duties and Responsibilities:

• Providing technical service and maintenance support at customer locations.
• Installing, maintaining, and repairing equipment out in the field.
• Diagnosing errors or technical problems and determining proper solutions.
• Effective time management with ability to prioritize workload demands.
• Provide technical training in-person, digitally, or with written programs when necessary.
• Following all company procedures while representing Greenworks: code of conduct, safety practices, and policies.
• Support Customer Service with Salesforce activated action items hourly / daily. Complete daily reports which will report issues and resolutions to problems in the field.
• Maintain a service vehicle and adhere to the Greenworks Vehicle Policy.
• Responsible for understanding, facilitating, and coordinating all efforts in regard to the A3S / Greenworks Fleet Connect (remote product support).
• Will be required to perform any other duties necessary.

Required Education and Experience:

• Education from a technical school majoring in Automobile Repair, Electromechanical Maintenance, or another similar field and/or 3 years' work experience with electric/battery operating equipment and systems.
• Advanced mechanical and electronic knowledge.
• Proven experience with troubleshooting equipment and systems identifying issues to determine the root cause.
• Be proficient in the operation of various measuring tools and instruments. Including but not limited to multimeter, clamp meter, temp. recorder, AC/DC power source.
• Must be able to read and interpret electrical schematics and blueprints.
• Knowledge of CAN BUS protocol preferred.
• Proficient communication skills (verbal and written) with the ability to provide conflict resolution.
• Proven track record on Key Performance Indicators (KPI’s) driving results for the company, department, and personal success.
• Candidate must have a valid Canadian driver's license with a clean Driver's Abstract