Commercial Insurance Account Manager
Location: Hamilton, Ontario
Department: Commercial Lines
Employment Type: Full-Time, In-Office
About Morison Insurance
We're a family-owned insurance brokerage with deep Hamilton roots dating back to 1895. What started as a three-person downtown Hamilton office has grown into five locations with 100+ team members across Southern Ontario. We're guided by five core values: Go Beyond, Evolve, Own It, Our Promise, and Unified.
Our comprehensive insurance solutions include business, commercial auto, personal home and auto, recreational coverage, and specialized products. We're committed to innovation, exceptional service, and creating an environment where our team can thrive.
About This Role
As a Commercial Insurance Account Manager, you will be responsible for managing a portfolio of commercial clients, ensuring their insurance needs are met with expert advice and exceptional service. This role involves handling renewals, addressing client inquiries, marketing accounts to insurers, and supporting new business opportunities through referrals. It’s a dynamic position suited for someone who thrives in a fast-paced, client-focused environment.
What You'll Do
- Managing and servicing commercial accounts
- Reviewing renewals with clients, providing coverage recommendations
- Assisting clients with their day-to-day inquiries
- Opportunities to write New Business through referrals
- Marketing existing accounts to insurance companies
- Developing insurance market knowledge in order to know where a risk will fit
- Understand wordings and coverages to be able to compare insurance policies and quotes
What We're Looking For
- RIBO license
- Knowledge in Commercial Property & Casualty, Commercial Auto, and Farm Insurance
- Completed, enrolled or interested in the Chartered Insurance Professional (CIP) courses would be an asset
- Strong communication skills with confidence in customer-facing conversations
- Previous customer service or sales experience
- Enjoys talking to people and building relationships
- Ability to manage multiple priorities in a fast-paced environment
- Valid G-class driver's license
- Collaborative mindset with enthusiasm for teamwork
- Experience with CRM systems or lead management platforms is an asset
Work Environment & Schedule
- In-office
- Monday-Friday schedule (8:30am-4:30pm) with early Friday closures during long weekends (May-October)
- Collaborative in-person team environment
Comprehensive Benefits
- Competitive salary with performance-based growth opportunities
- RRSP matching program
- Group Benefits Plan (health, dental, vision coverage)
- Employee Assistance Program for personal and professional support
- 4 weeks vacation
- Paid personal days and extended Christmas break
Professional Development
- Continuing education opportunities and certification support
- Modern technology and collaborative workspaces
- Clear advancement pathways within our expanding organization
Unique Perks
- Full commission on personal home and auto policies
- Regular team social events and company celebrations
- Work with cutting-edge insurance technology and diverse market access
Equal Opportunity & Accessibility
Morison Insurance is an equal opportunity employer committed to creating an inclusive workplace. We provide disability-related accommodations throughout our recruitment process. If you require any accommodations, please contact us at [email protected] or inform your interviewer during the selection process.
We appreciate all applications and will contact candidates selected for interviews directly.
