Location(s): Help Headquarters
Job Type: Full Time Temporary
myWork Program: Hybrid
Starting Salary Range: $58,000 - $64,000
Background Screening Requirement:
- Enhanced Criminal Record Check (every 5 years)
- Credit Check (every 5 years)
- Identity Verification
- Employment Verification
- References
Job Purpose
You are a master of conversation and like to help people who are struggling. By exercising sound judgment in balancing risk, you will effectively control delinquency and minimize potential losses to the auto and equipment finance group. Through these conversations, you will assess a situation, the restructuring of amendments, and the reporting of possible fraudulent accounts. Not only will you work in the present to assess and request repossession, including the organizing of transport and remarketing and sale of the asset, but you will also help with the future by making recommendations for changes to policy and procedures.
Accountabilities
• Reviewing accounts regularly (daily and weekly) to keep delinquency and repossession to a minimum and manage repossession effectively.
• Conducting prompt, courteous and persuasive telephone collection calls and following up on past-due accounts.
• Negotiating a mutually acceptable remedy to the customer’s delinquent account.
• Educating our customers on acceptable payment arrangements and the benefits of their account with TFC and their credit bureau.
• Advising the Director on credit of problematic accounts.
• Accurately documenting all telephone calls using standard abbreviations or memos, as appropriate in the collection system.
• Prepare and recommend payment amendments and coordinate the relative reporting.
• Issuing appropriate notices and coordinating the preparation of documents required for seizure.
Skills & Qualifications
• Minimum 2-3 Years of previous Collections experience required.
• Excellent communication and negotiation skills, both written and verbal.
• Team player with a high degree of flexibility and excellent organizational skills.
• Solid working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Experience in the finance and leasing industry is considered an asset.
Equity, Diversity & Inclusion at Coast Capital
Don’t meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone – including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you’re excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.
At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.
We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact [email protected] or call 778-391-5836. We will work with you to meet your needs.
