CLOSER / MID - Front Desk Receptionist

GYM RECEPTIONIST
Gold’s Gym West Broadway is hiring a part-time Gym Receptionist, with potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!

About Gold’s Gym West Broadway

Located just blocks away from the Broadway City Hall Sky Train Station and steps from the 99B line - Tucked underneath the Holiday Inn, it spans 18,000 square feet - featuring some of the best equipment that can be found in Vancouver.

The Gold’s Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous “Muscle Beach” and opened up the first Gold’s Gym on Pacific Avenue in Venice, California. At Gold’s Gym, our goal is simple: We’re here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.

We are searching for a NEW team member!

Time of Work - Must be available 3- 4 days weekday evenings + weekends as needed.

• Must be available to work Mondays and Thursday 5:15pm-11:15pm
• Must be available to work 1 weekend (Sunday) from 4:15pm-10:15pm.
• Training shifts may be mid day for the first 5-7 days of employment.

What we need from you

• Service driven with an enthusiastic attitude.
• Previous customer service experience required.
• High school diploma required.
• Excellent written and verbal communication skills.
• Valid First Aid certification an asset.
• Fluent in English - Ability to speak other languages an asset.
• Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
• Knowledge of cash handling / previous experience with POS terminals.
• Ability work both alone and in groups.
• Critical thinking / problem solving skills.
• Must have reliable transportation (important for openers and closers due to limited bus services)

Key Responsibilities

• Greet members and guest enthusiastically to encourage a positive culture at the club.
• Promptly ensure that customer inquiries are resolved professionally and thoroughly via telephone, e-mail and in person encounters.
• Monitor member check-ins / Check-in guests ensuring all policies and processes are
• Ensure that guests and appointments are directed to the appropriate employee/department in a prompt, professional manner.
• Complete all guest check in procedures.
• Efficiently and effective input and update daily cash reconciliation documents
• Process point of sale items, such as retail and concession sales.
• Check in all members and guests using the proper registration procedures.
• Distribute membership cards, parking decals, towels, child-minding tickets, and other materials as needed.

What We Offer

• Positive, rewarding, and collaborative team environment.
• Complimentary membership.
• Discount on Gold’s Gym merchandise and services.

NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Gold’s Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.