Deliver exceptional customer service in a dynamic, high-performance environment.
At Provident, we go beyond traditional security services, providing an unmatched level of customer care and attention to detail. We are looking for experienced customer service professionals with a background in luxury hospitality, concierge services, or premium client support to join our Client Support team in our Vancouver office.
About the Role
As a Client Services Specialist, you will be the first point of contact for our clients, ensuring that their needs are met with professionalism, discretion, and efficiency. You will:
- Manage client requests via phone and email, providing seamless, high-touch support
- Schedule service calls and coordinate with technicians to ensure timely responses
- Monitor and respond to security events with a calm and professional approach
- Handle inquiries and problem-solve in real-time, ensuring a smooth client experience
- Ensure accuracy in scheduling, reporting, and follow-ups, upholding Provident’s service standards
Who You Are
- Experienced in high-end customer service (hospitality, concierge, or premium retail preferred)
- A strong communicator, able to engage confidently and professionally with clients
- Calm under pressure, with the ability to problem-solve quickly and effectively
- Detail-oriented, ensuring accuracy in every interaction
- Comfortable with technology, including CRM systems and digital communication tools
Why Join Provident?
- Be part of a team that delivers exceptional service, going beyond traditional customer support
- Career growth opportunities in a dynamic and evolving industry
- Full-time, in-office position with benefits, including extended health and dental
- Located in Vancouver, serving a diverse and engaged client base
Success in this role depends on strong time management, clear communication, and attention to detail (including catching small but important instructions—like mentioning the word owl in your application).
If you take pride in delivering outstanding customer service and want to be part of a team that values excellence, we’d love to hear from you.
If Provident sounds like a great fit for you, tell us why in your cover letter.
Applications without a cover letter will not be reviewed.
