Who we are
For more than 40 years, Reworld has been a leader in sustainable waste solutions, providing our customers with innovative solutions that help them achieve carbon-negative outcomes.
Our Vision
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of society and the environment.
Our Business
Reworld partners with businesses by offering cutting-edge engineering and innovative solutions, to help customers reduce, reuse, recycle and recover value from waste streams and meet or exceed their sustainability goals.
Our Value
Reworld's differentiator comes from our ecosystem of technology, facilities and partnerships, trusted by the world’s largest organizations to reimagine waste management for a smarter, more sustainable world.
All that we’re missing is you. Apply today!!
About the role
The Client Services Specialist (CSS) is responsible for supporting Reworld’s customers and various service offerings. This includes assisting clients with waste profiling, answering customer inquiries, resolving customer escalations, coordinating transportation and other related services in a safe and compliant manner. The CSS is responsible for interacting with various internal departments and operations to facilitate services.
ESSENTIAL FUNCTIONS:
The duties may include, but are not limited to, the following:
Respond to calls and emails from customers to address questions and facilitate services
Consult with customers to determine their needs and the best available service options
Answer customer questions and respond to inquiries or requests for documentation
Manage customer pricing and monitor historical pricing for accuracy
Perform data entry to maintain company databases with a high level of accuracy
Work with your dedicated Sales Manager(s) to support the onboarding of new customers and to grow business with existing accounts
Assist customers with both non-hazardous & hazardous waste profiling and shipments
Resolve customer concerns related to invoices, waste shipments and other general business activities
Review and ensure customer pick up requests are complete and accurate
Interact with scheduling & transportation teams to ensure customer requests are being fulfilled
Consult with customers to resolve waste discrepancies
Provide customer reports as needed
Assist co-workers by helping to cover workloads during absences
Review and approve vendor invoices as needed
Prepare quotes and proposals as needed
Maintain all regulatory related training
Demonstrates working knowledge of regulations including RPRA TDG, CEPA and other regulations related to the waste industry
Perform job functions with limited supervision including waste profiling and coordination of transportation and other services
Successfully manage data entry with a high level of accuracy
Demonstrate an ability to resolve most customer questions and concerns without escalating issues to managers or others for resolution
Other duties as assigned
QUALIFICATIONS & REQUIREMENTS:
2 or more years of experience in the waste/environmental industry or customer/account management
Bachelor or Associate Degree in Environmental Science or a related field preferred, or equivalent work experience required
Experience in the waste industry is preferred
Proficient in Microsoft Office Suite
High attention to detail
Strong organizational and record keeping skills
Excellent communication skills
Ability to maintain customer and company confidentiality
Ability to pass pre-employment background checks and drug screening
All Reworld positions require a candidate's ability to perform the duties and responsibilities of the role while upholding Reworld's Values, including (but not limited to) contributing to a safe and inclusive workplace, delivering results through trust, and building breakthrough capabilities.
Please note that Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
Our DEI Commitment
Reworld is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability (including perceived disability, physical, mental, and/or intellectual disabilities), protected veteran status, or any other characteristic protected by law.
If you are an individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site because of your disability. You can request reasonable accommodations by going to Reworldwaste.com and clicking on the ‘Contact Us’ button. Under Inquires, select ‘Careers’ in the Interest field, fill out all required fields including your message. In the message section, please note this is a ‘Job Application Accommodation Request’.
Attention Staffing Agencies & Search Firms
Reworld may sometimes selectively collaborate with staffing agencies and search firms (Agencies). Reworld will only consider candidates from Agencies with whom a signed agreement and a duly authorized work order (for a specific role) has been duly executed. Any unsolicited candidate submissions or candidate submissions from Agencies that do not meet these criteria, will be deemed invalid and ineligible for any fees.
