Description
This position is a part of the Non-Academic Staff Association (NASA).
This position offers a comprehensive benefits package.
Location - This role is hybrid with a mix of remote and in-person. Work primarily takes place at North Campus, Edmonton.
Working at the University of Alberta
The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all FirstPeoples of Canada, whose presence continues to enrich our vibrant community.
The University of Alberta is a community of knowledge seekers, change makers and world shapers who lead with purpose each and every day. We are home to over 14,000 faculty and staff, more than 40,000 students and a growing community of 300,000 alumni worldwide.
Your work will have a meaningful influence on a fascinating cross-section of people — from our students and community members, to our renowned researchers and innovators, making discoveries and generating solutions that make the world healthier, safer, stronger and more just. Learn more.
Working for the Information Services & Technology (IST)
Information Services & Technology (IST) is the central support group for the university’s technology landscape. IST plays a pivotal role in ensuring the evolution and smooth operation of technology for teaching, learning, research and working at the University of Alberta. Beyond having expansive technical expertise, IST fosters a supportive environment where our staff values include compassion, connection, collaboration, creativity and courage. If you are passionate about leveraging technology to empower education, research, and to drive institutional excellence, join us and be part of shaping the future of the University of Alberta through innovative IT Solutions.
Position Summary
Are you a relationship builder with a passion for client satisfaction? We are seeking a dynamic and proactive Client Engagement Specialist to join our dedicated Client Engagement team. Reporting to the Director of Client Engagement, you will play a pivotal role in fostering strong, lasting relationships with our diverse client base, ensuring their needs are met, and contributing to the strategic success of the University.
Duties
Relationship Builder
- Build and maintain strong connections with clients across the University.
- Work with other teams to find the best solutions for clients.
- Lead and join client meetings to understand their needs
Championing Client Satisfaction
- Gather invaluable client feedback to continuously enhance the overall client experience.
Driving Engagement Strategies
- Identify opportunities to maximize the value of existing services and pinpoint areas for new service development.
- Monitor and analyze key engagement metrics to refine and optimize strategies.
Communication
- Maintain clear, consistent, and effective communication with clients across all channels
- Support the development of engaging communication materials, presentations, and workshops for clients and colleagues
Optimizing Client Engagement Tracking & Communications
- Utilize CRM systems and other tools to track client interactions and data, identifying gaps.
- Leverage data-driven insights to continuously refine strategies and enhance client satisfaction.
- Support the development of client engagement processes and meeting frequencies, sharing valuable findings with the team.
- Triage incoming tickets and opportunity proposals, assigning them to the appropriate colleagues for review and assessment.
Qualifications
- Post-secondary diploma (required) or degree (preferred) in Business Administration, Marketing, or Communications preferred; equivalent experience considered.
- Experience in marketing or managing client relationships
- Strong communication and interpersonal skills.
- Excellent listening and problem-solving skills.
- Ability to build rapport and trust with clients.
- Understanding of customer service principles.
- Experience with CRM systems is a plus.
At the University of Alberta, we are committed to creating an inclusive and accessible hiring process for all candidates. If you require accommodations to participate in the interview process, please let us know at the time of booking your interview and we will make every effort to accommodate your needs.
We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.
All University employees have a responsibility to foster a workplace that prioritizes safety in all its forms—physical, cultural, and psychological. This is achieved by promoting a safe environment, adhering to all safety laws, policies and procedures, completing all required safety training, identifying hazards and implementing controls, reporting incidents, and contributing to a culture of inclusivity and respect, while endeavoring to ensure that all colleagues feel valued and safe to express their thoughts, perspectives and concerns.
The University of Alberta is committed to creating a university community where everyone feels valued, barriers to success are removed, and thriving connections are fostered. We welcome applications from all qualified persons. We encourage women, First Nations, Métis and Inuit persons, members of visible minority groups, persons with disabilities, persons of any sexual orientation or gender identity and expression, and all those who may contribute to the further diversification of ideas and the University to apply.
L’Université de l’Alberta s’engage à créer une communauté universitaire où chaque personne se sent valorisée, où les obstacles à la réussite sont éliminés et où des connexions enrichissantes peuvent se développer. Nous accueillons les demandes de toutes les personnes qualifiées. Nous encourageons les femmes; Premières nations, Métis et Inuits; membres des groupes minoritaires visibles; personnes handicapées; personnes ayant une orientation sexuelle ou une identité et une expression sexospécifique; et tous ceux qui peuvent contribuer à la diversification des idées et à l'université à postuler.
Note: This opportunity will be available until midnight June 25, 2025, Edmonton, Alberta local time.
