Claims Specialist, Property

Our Claims team sets us apart. Our experienced Claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.

What you’ll be DOING

What will your essential responsibilities include?

• Evaluating first party property policies in determining how coverage may apply.

• Assigning/working with independent adjusters in the investigation of said claims to constrain loss costs, apply coverage and develop effective action plans to control quantum.

• Communicate/correspond with policyholders and brokers as required throughout the lifecycle of the claim, managing the relationships of both.

• Communicating with internal and external stakeholders (i.e., underwriting, retained vendors) in providing prompt, timely, and the highest degree of customer experience that can be accomplished under challenging circumstances. Participation in new account and renewal meetings may be required.

• Providing guidance and direction to independent adjusters irrespective of quota share participation.

• Partnering with external counsel in assessing coverage, providing direction as necessary when off-coverage positions are taken.

• Consulting with Claims management and Claims Legal, as warranted, on Large Losses to achieve the best possible outcome.

• Maintain file notes and prepare internal reports pursuant to best practices. Maintain a robust diary to ensure pro-active file handling. Set reserves and issue payments within prescribed authority.

• Ability to work independently and within a team environment in a collaborative and positive way. Seek out and accept constructive input for self-development.

• Identify, monitor, and report on emerging trends and legislative changes in the insurance industry.

You will report to Claims Manger, Property

What you will BRING

We’re looking for someone who has these abilities and skills:

• Intermediate experience in a General Liability or Property Damage claims handling role.
• Bachelor’s degree or comparable degree.
• Obtained or working toward Chartered Insurance Professional (CIP) or Canadian Risk Management (CRM) designation preferred.
• Superior customer service oriented
• Advanced written and verbal communication skills.
• Analytical and problem-solving skills.
• Ability to make critical business decisions effectively.
• Ability to work in a team-oriented environoment.
• Well-organized; ability to effectively prioritize and juggle multiple responsibilities.
• Very collaborative and works well in a team environment.
• Proficiency in Microsoft Office applications

Who WE are

What we OFFER

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.