Reporting to the Senior Manager, Abilities, Wellness & Ergonomics, the Claims Coordinator is a subject matter expert responsible for the strategic execution and oversight of WSIB claims and disability management programs across Sofina sites. This role requires regular in-person support to multiple sites, engaging a broad range of stakeholders including Operations, Human Resources, Union representatives, and Health & Safety partners. The Specialist ensures compliance with applicable legislation, drives successful stay-at-work/return-to-work (SAW/RTW) outcomes, and provides KPI reporting to senior leaders to support data-driven decision making. This role is critical to maintaining operational continuity, managing risk, and fostering a culture of early intervention and accommodation.
Key Accountabilities
- Lead the end-to-end management of occupational and ensuring compliance with WSIB reporting and timelines.
- Analyze case details to determine eligibility, escalate concerns, and develop objection rationales when necessary.
- Act as the primary point of contact with WSIB and site stakeholders throughout the duration of an employee’s case.
- Facilitate and lead RTW and accommodation meetings, proactively identifying barriers and implementing appropriate workplace adjustments, in line with Sofina’s Accommodation Program.
- Ensure the duty to accommodate threshold is met in all accommodation cases, in accordance with applicable legislation and internal policies.
- Provide in-person support through quarterly site visits, building relationships with local teams and addressing site-specific needs, including ad hoc in person support and training.
- Coach and advise site stakeholders, including union representatives, on best practices in accommodation and disability management.
- Monitor and adjust RTW plans to support timely and safe integration into productive duties.
- Maintain accurate, confidential claim files and case documentation; ensure data integrity for audit and reporting purposes.
- Provide expert support during WSIB appeals and represent the employer in related processes.
- Track and analyze disability metrics across all sites; compile and present key performance indicators (KPIs) to senior leaders on case outcomes, claim durations, and program effectiveness.
- Develop and deliver training to key stakeholders, including annual refreshers and onboarding sessions, to ensure consistency and compliance in disability and accommodation practices.
- Foster a collaborative and proactive culture around injury management and workplace accommodations.
- Provide ad-hoc support to HR on complex non-work-related disability leaves.
- A degree or diploma in Health and Safety, Kinesiology, Health Sciences, Human Resources, or related field preferred
- 5-7 years of WSIB claims management experience and accommodation in a unionized environment
- An intermediate understanding of Worker’s Compensation Acts, regulations and policies, disability management best practices and Duty to Accommodate legislation.
- Knowledge of Human Rights and Labour Law
- Ability to manage case load and meet demanding deadlines
- Proficient in use of Microsoft Word, Excel, Outlook, and Power Point
Sofina Foods Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
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