We are seeking a results-driven Product Owner with CIAM domain expertise to lead the development and evolution of our customer identity platform. This role is critical in shaping secure, user-centric digital experiences for millions of customers. The ideal candidate combines strong identity management knowledge, a product mindset, and excellent communication skills to collaborate across business, technical, and compliance teams.
In this role, you will
Product Ownership & Vision
Define and maintain the product roadmap for CIAM capabilities (registration, authentication, consent, identity proofing, etc.)
Own the product backlog; prioritize features based on value, risk, compliance, and customer impact
Translate business requirements into epics, features, and user stories
CIAM Expertise
Work closely with architects and engineers to design secure, scalable CIAM solutions (OAuth2, OIDC, SSO, MFA, identity federation, etc.)
Ensure CIAM solutions meet regulatory, privacy, and security standards.
Stakeholder Collaboration
Serve as the liaison between business units, developers, compliance, and UX teams
Lead grooming sessions, sprint planning, and product demos
Communicate effectively with executive stakeholders and translate technical topics into business value
Customer-Centric Focus
Advocate for frictionless and secure digital identity journeys
Analyze customer feedback and usage data to continuously improve CIAM features
Ensure accessibility, inclusivity, and usability of CIAM experiences across channels (web, mobile, APIs)
What you’ll need to succeed (required skills)
5+ years of experience as a Product Owner or Product Manager in technology, with at least 2+ years focused on CIAM, IAM, or security domains
Solid understanding of CIAM concepts and technologies (e.g., FIDO, OAuth2, OpenID Connect, SAML, MFA, identity verification)
Experience with identity platforms such as Ping Identity or custom IAM solutions
Strong communication and interpersonal skills to bridge technical and non-technical stakeholders
Agile/Scrum experience; ability to write clear user stories and acceptance criteria
Experience in the financial services sector
Familiarity with Zero Trust architecture and customer authentication patterns (e.g., step-up auth, adaptive MFA)
Product certification (e.g., CSPO, SAFe PO/PM) is a plus
Comfortable leading cross-functional teams and managing conflicting priorities
Passionate about digital identity and the evolving landscape of customer trust and security
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
Working arrangements
At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance through our various well-being programs. Based on this role’s business requirements, this is an onsite position requiring 5 days a week in a client office at Toronto, ON.
Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
