Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
Do you have a genuine passion for looking after customers? Are you currently a Field Representative or looking to make the change to be one? We are recruiting for a Casualty Field Representative to join our Atlantic Protect team to handle casualty claims.
The Field Representative role is to investigate, evaluate, negotiate, and settle Casualty claims in accordance with Aviva's procedures and philosophy. We have a strong focus on strategic indemnity and expense management, in addition to excellent customer service. Your territory will cover mainland Nova Scotia and your workload will be a mixture of your own pending along with task work from your peers.
The successful candidate will thrive within a high-performance culture, readily accept new challenges, and continually improve their knowledge and skills. You will be a self-starter with a proven track record of being efficient and organized.
Come join our team!
What You’ll Do:
- Interpret and confirm insurance coverage.
- Investigate, evaluate, and settle Casualty claims with claimants or their representatives.
- Manage field assignments/investigations on your own files as well as task assignments within the region.
- Attend loss locations for scene investigations and complete in person interviews.
- Ensure file reserves are timely and accurate on.
- Proactively manage communication with our customers and stakeholders.
- Clearly document and summarize file activity.
- Understand and support Aviva’s claim procedures and guidelines .
- Collaborate effectively with various claims teams, legal, vendor partners.
What You’ll Bring:
- 3 plus years of experience handling Casualty claims
- University degree or equivalent
- CIP or working towards CIP.
- Currently licensed or qualifies to be licensed to handle Casualty Claims in all Atlantic Provinces
- Bilingual French and English is a strong asset
- Ability to work independently and effectively in a fast-paced environment
- Strong working knowledge of Personal and Commercial liability claims
- Exceptional written and oral communication skills
- Well-developed organizational skills
- Strong ability to be flexible in your approach, adaptable to the customers’ needs and show utmost integrity
- Committed team player with a positive outlook and sense of humor
What You’ll Get:
- Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
- Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Outstanding Career Development opportunities.
- We’ll support your professional development education.
- Competitive vacation package with the option to purchase 5 extra days off per year
- Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
- Corporate wellness programs to support our employees’ physical and mental health
Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.
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