Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the center of everything we do, in the role of Cashier A/R & Collections.
The Accounts Receivable and Collections Department, which includes the cash office, is responsible for the timely billing and collection of revenues from government entities, insurance companies, other healthcare institutions, patients, and non-patients. The majority these payments are processed through the cash office.
The primary role of the Cashier is to operate the cash office and provide front line customer service to the patients and staff of Unity Health Toronto, at the St. Michael's Hospital site. This also includes application of payments to the corresponding patient accounts and /or general ledger accounts for miscellaneous and non-patient payments. The Cashier accepts payment for services rendered by Unity Health Toronto (St. Michaels Hospital site) and prepares the daily bank deposits.
DUTIES & RESPONSIBILITIES:
- Providing customer service - front line staff servicing patients and hospital staff at cash office
- Responsible for depositing and posting payment transactions on a daily basis
- Ensuring payments are posted/applied to the correct accounts
- Receiving cheques, cash and other forms of payment from patients; via mail; via other hospital departments
- Responsible for posting direct deposit payments
- Calculating billing charges and accepting payments for patients who are paying on site, or remotely, for services rendered in various departments of the Hospital
- Collecting payments directly for other sundry items
- Responsible for the disbursement, maintenance and daily balancing of a petty cash float
- Working with Manager and Team Leader to follow cash controls, and ensure proper cash controls are in place
- Balancing petty cash disbursement listing against the outstanding vouchers including investigation of any discrepancies
- Verifying both online and manual petty cash vouchers including amount, account numbers and authorizing personnel
- Responsible in balancing the till on a daily basis
- Maintaining up-to-date filing and document management systems
- Other duties as required
QUALIFICATIONS:
- Community College Diploma in Accounting or Business (2 year), or equivalent work experience
- 2 years of current experience operating a cash office is required, which includes, application of payments to the corresponding patient accounts and /or general ledger accounts for miscellaneous and non-patient payments and prepares daily bank deposits.
- 2 years hospital/health care experience preferred
- Strong communication and analytical skills
- Excellent organizational skills and attention to detail
- Excellent customer service skills
- Ability to multi-task in a fast paced environment
- Team player
