OVERVIEW: The Customer Service Supervisor is responsible for assisting with the supervision and operation of the customer service department and its team of employees. This role is also responsible for certain cash management tasks such as reporting, balancing, and reconciling daily totals.
KEY RESPONSIBILITIES (include, but are not limited to): • Assist the Store Manager with the supervision of employees on the team. This includes assisting with hiring staff, scheduling, giving feedback to employees, and directing the work.
- Report to the Store Manager any employee performance issues.
- Supervise front-end cash management functions including balancing and replenishing floats, petty cash, consolidations, reconciliations, declaring daily transactions, and preparing cash deposits. Assist cashiers with their daily cash-out, ensuring that cashiers accurately complete their EOS Sheet.
- Order cash from the bank, as required. Receive and verify the cash order, secure it in the safe.
- Ensure that front-end staff following proper cashiering and bagging procedures. Ensure that cashiers keep the front-end areas sanitary and tidy at all times. • Ensure that cashiers are productive. When business is slow, assign other duties such as assisting customers, or completing tasks on cleaning lists.
- Ensure staff are well trained, have good product knowledge, deliver excellent customer service, and are sales focused.
- Provide cash register training to Cashiers, other Managers, and Duty Managers. • Serve as a role model for providing excellent customer service, ensuring that the Customer Service team delivers excellent customer service to all shoppers.
- Talk to customers to find out what they want and how satisfied they are with their shopping experience.
- Address and resolve customer service problems, with assistance from the Store Manager for more serious matters.
KNOWLEDGE, SKILLS & ABILITIES:
- Strong customer service focus with an ability to understand and integrate customer expectations.
- Can effectively deal with with challenging people and issues.
- Strong communication skills, can clearly present information to various audiences.
- Strong problem solving and conflict management skills; able to bring alignment and consensus.
- Excellent organizational and time management skills, ability to manage multiple priorities and competing demands under pressure and tight timelines.
QUALIFICATIONS:
A Grade 12 diploma with cash supervisory experience in the retail sector. An equivalent combination of education and experience may be considered.
- An interest or work history in the natural foods or organic foods industry.
- A solid working knowledge of Microsoft Office applications is required (Outlook, Word, Excel, PowerPoint); familiarity with Blush Lane software systems would be an asset.
Job Type: Part-time
Pay: $18.00-$19.50 per hour
Expected hours: 24 – 32 per week
Work Location: In person
