Internal/External
Case Manager, Family Well-being
Full-time, End Date March 31, 2026
It is the mission of Tungasuvvingat Inuit (TI) to provide Inuit-specific programs that contribute to the health and wellbeing of Inuit, and to encourage and support similar programs for Inuit across the country. With over 30 years of highly successful experience in crafting the design, development, and delivery of a wide range of effective, client-centered services, TI continues to deliver quality programs and services that directly benefit our growing urban Inuit population.
TI’s Family Well‐being program for children, youth and families of Ontario is funded by the Ministry of Children and Youth Services (MCYS). The purpose of this initiative is to promote the healthy development of relationships, and the cultural, physical, and emotional well‐being of children, youth, and families. The Family Well‐Being Case Manager takes an active role in the planning, coordination, and implementation of culturally safe and Inuit-specific client service delivery. Through the program, cultural support, activities, and counselling is made available to those facing challenging life circumstances. The Family Well-Being Case Manager will assess clients’ physical and mental wellness, help them achieve autonomy, and coordinate and provide safe, timely services to their clients.
Working in a team-based environment, the Family Well-Being Program Case Manager takes an active role in the planning, coordinating, and implementing various programs, and assist families with children and youth with a wide range of services, including connecting them with other services outside of Tungasuvvingat Inuit.
Responsibilities:
- With support from the Manager of Family Well‐being, coordination of all aspects of the program, including operationalizing annual objectives and work plans in keeping with Inuit culture, language, and traditions
- Create and implement cultural programming, workshops, including purchasing all materials and supplies
- Meeting clients where they’re at, meeting clients with polysubstance use and mental health
- Provide counselling in efforts to mitigate social determinants of health, and to help resolve other social and personal obstacles
- Advocating within the criminal and family court systems as required
- Assist clients with external resources such as social service supports (legal, financial aid, social assistance, etc.), housing support, medical treatment, addiction treatment, etc.
- Assist clients with internal resources such as food security, housing, addiction treatment, CAS consultation services, etc.
- Delivery of workshops and activities through a cultural lens, responding to the varying needs of families (such as health, risk factors and nutrition)
- Assess clients’ physical and mental wellbeing, helping clients achieve autonomy, and coordinating and providing safe, timely services to clients
- Maintain the activity space and ensure the environment is clean and safe for infants, toddlers and children, youth, and families
- Complete administration requirements such as program reports and statistics, attendance and participant forms, and the proper maintenance of client files
- At all times, working in a manner that preserves confidentiality and seeks to minimize risks for clients, employees, and the organization
- Develop and maintain accurate, secure, and up-to-date client files in the appropriate electronic system (Penelope), including timely case notes
- Prepare and deliver reports as required
- Work in compliance with the Occupational Health and Safety Act and any other relevant legislation
- Prepare and submit monthly, quarterly, and annual reports with statistics as needed
The ideal candidate should have a deep understanding of Inuit culture, traditions, values, and language. The ability to incorporate Inuit traditional knowledge into program design and delivery and sensitivity to the cultural, social, and historical context of Inuit, particularly urban Inuit is required.
At least one year of practical and relevant experience preferably in coordination/facilitator role. Experience working with Inuit, communities and organizations, coordinating meetings, events and other community engagements activities. Able to create and maintain positive and collaborative working relationship, excellent attention to detail, excellent writing skis (grammar, style, etc). Able to work effectively in a team environment and independently. Ability to function effectively in a busy environment and in stressful situations and under tight deadlines. Familiarity with the Social Determinants of Health that Inuit families face. Experience with group facilitation and ability to develop and deliver programming. Outstanding organizational skills, demonstrate positive leadership qualities and potential. Proven track record of dependability and reliability. Excellent interpersonal and communication skills., commitment to a client-centered approach. Knowledge of Inuit suppliers and in ordering supplies and coordinating delivers.
Post-secondary education in Indigenous studies, humanities or social sciences.
Proficient use of MS Word, Excel, PowerPoint, Outlook, video-conferencing platforms and electronic records management applications is required. Clear Vulnerable Sector Check with results acceptable to TI is required. Availability of working evenings and weekends as required. Fluent in English, written and oral is required. Ability to speak Inuktitut is preferred. Drivers License and reliable vehicle is preferred. Travel maybe required from time to time.
**Acceptable combinations of education and experience may be considered for this position. We encourage you to apply if you have equivalent years of education and/or experience equal to the education and experience requirements listed above.
Salary and Benefits
- Salary range is between $54,000 to $60,000
- TI offers a competitive total compensation package. Employees are provided with an exceptional benefits plan which includes major medical and dental coverage for the employee and their dependents, and employee life insurance for those eligible as per the policy.
- TI provides paid sickness, personal and family sickness leave days, and a 24/7 confidential Employee and Family Assistance Plan.
- Vacation (earn 3 weeks/year).
PLEASE CLICK ON **APPLY NOW** TO SUBMIT YOUR RESUME.
Preference in hiring will be given to qualified Inuit candidates; applicants are encouraged to self-identify. Interested candidates are encouraged to visit our website at www.tiontario.ca to learn more about our programs and services. Accommodation for applicants with disabilities is available upon request.
The Family Well-being program is located at 282 Dupuis Street. The Case Manager, Family Well-being works in a comfortable office environment.
We thank all interested applicants in advance for their interest. Only individuals selected for interviews will be contacted.
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