With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary:We are seeking a strategic and collaborative individual for the role of Marketplace Partner Manager. In this role, you will be responsible for managing relationships with healthcare technology and provider organizations that have established integrations enabling their solutions to work seamlessly with the PointClickCare Senior Care platform.
The Marketplace Partner Manager will engage and form meaningful relationships with vendor partners in their assigned Categories, guiding them through our certification and go-live processes and providing ongoing support once they are live to ensure success. The role has a very large “people” component, requiring strong collaboration skills both externally and within PointClickCare's cross-functional teams.
You will have the opportunity to introduce innovative ideas and new technologies into the Marketplace. You will be at the forefront of driving and implementing changes to how information is accessed and shared across the healthcare industry. Your interactions with vendors will provide valuable insights that will help shape use case development in the Marketplace, considering customer demand and vendors' abilities to address industry challenges. You will work closely with leadership to influence the strategy and direction of the Marketplace. Your strong relationship management skills will be crucial in understanding how vendors fit within the broader Marketplace ecosystem.
This is a high-visibility role ideal for someone with a strong background in healthcare technology, program management, and partner engagement, who thrives in a mission-driven environment focused on improving care delivery through innovation. Internally, you will take on the voice of the partner and advocate for partner success through cross-functional efforts. As a key member of the Partnerships organization, you will contribute to the growth and development of the Marketplace model, a key component of PointClickCare's senior care strategy.
To learn about the Marketplace, go to: https://marketplace.pointclickcare.com
Key Responsibilities:
- Partner Relationship Management:
- Build and maintain strong relationships with strategic integration partners in assigned categories. Act as the primary point of contact for partner onboarding, support, and ongoing collaboration. Facilitate regular check-ins, QBRs (Quarterly Business Reviews) and joint planning sessions with partners.
- Program Development, Strategy, and Reporting:
- Help grow the Marketplace program and strategy in alignment with business goals and customer needs. Engage strategically with partners, and internal stakeholders such as Product, Technical Services, Marketing and Sales to help effectively message integrated partner solutions to PointClickCare customers. Monitor integration performance and adoption, and drive improvements based on partner feedback and data. Provide regular reports and insights to leadership on your assigned categories performance and opportunities to grow the business. Track KPIs such as integration adoption, partner satisfaction, and clinical impact.
- Enablement & Support:
- Coordinate internal resources to support partner needs, including technical support and training. Ensure alignment between partner integrations and internal product development timelines. Provide ongoing onboarding support and consultation to identify integration opportunities that enhance patient care, provider efficiency, and data exchange.
- Marketing & Events:
- Collaborate with marketing to promote integrations through case studies, webinars, and joint campaigns. Represent PointClickCare at industry events, partner summits, and webinars.
Required Skills & Qualifications:
- Education - B.S. or B.A. from a university or college
- Proven experience of 2+ years in client facing roles. Relevant experience include working in consulting or service-oriented firms, or working in Partnerships, Sales, or Customer Success.
- Strong technical competence and project management and organizational skills
- Sound business judgement and logic, and the ability to recognize, prioritize and triage partner-related issues
- Ability to thrive in a fast-paced, mission-driven environment
- AI Fluency and/or use of M365 Copilot
Preferred Experience:
- Education - B.S., B.A., with a technology or business major, or M.B.A.
- Prior experience of 2+ years in client facing roles Partnership oriented in the software or SaaS industries, or other client facing roles in healthcare technology.
- Technical acumen with APIs, data exchange protocols, and integration tools
- Excellent communication and collaboration abilities cross-functionally with internal stakeholders, and externally with partners
- Experience managing cross-functional projects and external partnerships
PointClickCare Benefits & Perks:
Benefits starting from Day 1!Retirement Plan Matching Flexible Paid Time OffWellness Support Programs and ResourcesParental & Caregiver LeavesFertility & Adoption SupportContinuous Development Support ProgramEmployee Assistance Program Allyship and Inclusion CommunitiesEmployee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
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